VOIP-Centric Cisco Network Analyst for Call Centers

Collabera; New Brunswick; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading IT staffing firm in Canada is seeking a Network Analyst to provide tier 2 support, focusing on CISCO VOIP and network operational excellence. The ideal candidate has a technical background in data communications and is familiar with CISCO Voice systems. This role offers competitive compensation and comprehensive benefits, including employer-paid medical coverage and extensive vacation time.

Benefits

100% employer paid Provincial Medical Services coverage

Comprehensive extended medical package

4 weeks annual vacation

Fitness package subsidy

Qualifications

• Preference for a Technical Diploma or Technical Certification.
• CISCO certifications are an asset.
• Experience in VOIP, Network layer and Design, CISCO UCM.

Responsibilities

• Provide tier 2 level support at the network operational level.
• Act as a liaison between the network architect, Tier 1 Support, and external service providers.
• Identify areas for improvement for network/operational excellence.

Skills

Cisco Adaptive Security Appliance Administration

CISCO Voice and Call Center Administration

Education

Technical Diploma or Technical Certification in data communications, routing, and network administration

Tools

VM Ware

Solar Winds Network Performance Monitor/Configuration Manager

Job description

A leading IT staffing firm in Canada is seeking a Network Analyst to provide tier 2 support, focusing on CISCO VOIP and network operational excellence. The ideal candidate has a technical background in data communications and is familiar with CISCO Voice systems. This role offers competitive compensation and comprehensive benefits, including employer-paid medical coverage and extensive vacation time.