Visitor Experience Ambassadors (Part timer for Singapore Air Force Museum

Defence Collective Singapore Ltd; Alberta; On-site; CAD 35,000 - 45,000; Full time

Job summary

A visitor engagement organization in Alberta is seeking enthusiastic individuals to create a positive experience for guests at a museum. Responsibilities include delivering tours, managing ticketing, and ensuring safety and satisfaction. Ideal candidates are service-oriented and enjoy working with diverse groups. Training will be provided for various operational tasks.

Qualifications

• Ability to manage guest needs and expectations.
• Capable of engaging and speaking to an audience.
• Comfortable in diverse environments and with various tasks.

Responsibilities

• Build rapport with guests and manage their needs.
• Deliver tour spiels and narrations.
• Perform operational roles in ticketing and exhibitions.
• Prepare and facilitate indoor/outdoor activities.
• Ensure guest safety and perform first aid if necessary.

Skills

Guest-centric and service oriented

Enthusiastic in learning

Patient and tactful

Excellent time-management

Job description

To create a positive and engaging experience for all visitors of Singapore Air Force Museum (SAFM), a member of Defence Collective Singapore Limited (DCS), and ensure that SAFM’s narrative is preserved, managed and consistently implemented during the day-to-day operations to achieve guest satisfaction.

Represent Singapore Air Force Museum in creating the best experience for guests.

• Build rapport with guests and manage their needs & expectations.
• Engage guests and deliver tour spiels, narrations and explanations on artefacts, exhibits and activities / games.
• Performs operational roles in various stations such as
• Ticketing Reception, F&B and Retail
• Exhibitions / Galleries
• Theatre, Playground
• Prepare and facilitate fun and exciting indoor/outdoor activities.
• Provide the first level of service recovery.
• Responsible for ticketing numbers consolidation & POS reconciliation.
• Ensure the serviceability of exhibits, facilities and equipment by performing routine checks and basic corrective measures.
• Prioritise the safety of guests and perform first aid if necessary.
• Training is provided for the leading of tours and activities/games.

REQUIREMENTS

• Guest-centric and service oriented
• Enthusiastic in learning & performing a variety of operational and administrative work tasks
• Patient and tactful when handling challenging situations
• Enjoys interacting with people from diverse backgrounds
• Comfortable with speaking to an audience
• Excellent time-management and prompt in decision-making