Virtual Customer Service Associate

Mashreq Bank; Canada; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading technology company is seeking a Virtual Customer Service Associate to provide exceptional remote support to customers. Responsibilities include responding to inquiries, resolving issues, and ensuring high customer satisfaction. The ideal candidate will have strong communication skills and a customer-oriented approach. Previous experience in customer service is a plus, and the role offers the chance to thrive in a technology-driven environment.

Qualifications

• Strong verbal and written communication skills in English are a must.
• Exceptional customer service orientation with a friendly demeanor is required.
• Ability to quickly learn technology and adapt to new platforms.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information regarding products and services.
• Assist customers in navigating the Amazon website.

Skills

Strong verbal and written communication skills in English

Customer service orientation

Proficiency in using technology

Problem-solving abilities

Multitasking and time management

Interpersonal skills

Job description

At Amazon, we are a global leader in e-commerce, cloud computing, and artificial intelligence. With a customer-centric approach, we strive to provide innovative solutions that enhance the lives of our customers. Our Virtual Customer Service team plays a vital role in delivering exceptional support to our diverse customer base, ensuring their experiences with Amazon are seamless and enjoyable.

Position: Virtual Customer Service Associate

Company: Amazon

Job Overview:

As a Virtual Customer Service Associate at Amazon, you will be a crucial part of our customer-centric team, providing outstanding assistance to our customers across various channels. Your role will involve addressing inquiries, resolving issues, and ensuring each customer interaction reflects Amazon's commitment to excellence.

Key Responsibilities:

• Respond promptly to customer inquiries through various communication channels, including phone, email, and chat.
• Provide accurate information regarding products, services, policies, and procedures.
• Assist customers in navigating the Amazon website and troubleshooting technical issues.
• Resolve customer complaints with empathy and professionalism, aiming for a swift and satisfactory resolution.
• Collaborate with cross-functional teams to ensure effective problem-solving and information sharing.
• Meet or exceed individual and team performance metrics to contribute to a high level of customer satisfaction.

Required Skills:

• Strong verbal and written communication skills in English.
• Exceptional customer service orientation with a friendly and patient demeanor.
• Proficiency in using technology and ability to quickly learn and adapt to new tools and platforms.
• Excellent problem-solving abilities and a proactive approach to challenges.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Strong interpersonal skills and the ability to work collaboratively in a remote team setting.

Preferred Qualifications:

• Previous experience in customer service, either in-person or virtual.
• Familiarity with Amazon's products, services, and policies.
• Multilingual skills are a plus.

Why Amazon:Joining Amazon means being part of an innovative and dynamic team that is revolutionizing the way customers shop and interact online. As a Virtual Customer Service Associate, you'll have the opportunity to develop your skills, grow within a globally recognized company, and contribute to shaping the future of customer service.

If you're passionate about helping customers and thrive in a fast-paced, technology-driven environment, we invite you to apply and become a valuable member of our Amazon family.