VIE - Customer Service Officer (m / f)

Alstom; Quebec; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global transport company in Quebec is seeking a VIE - Customer Service Officer. You will lead customer service activities, managing inquiries, quotations, and orders while collaborating with various departments. Ideal candidates have a Bachelor's degree in Business Administration and strong collaboration skills. Join us for a transformative journey where you can develop new skills in the rail industry.

Benefits

Collaboration with diverse teams

Opportunities for skill development

Qualifications

• Professional experience in customer service roles.

Responsibilities

• Lead customer service activities and build trusting relationships.
• Manage orders from receipt to customer payment.
• Collaborate with departments to handle warranty claims.

Skills

Operational effectiveness and accountability

Strong collaboration and teamwork

Effective communication skills

Motivating and inspiring leadership

Commitment to EHS standards

Fluent in English

Education

Bachelor's degree in Business Administration or related field

Job description

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the VIE - Customer Service Officer we’re looking for?

Your future role

Lead customer service activities, including regular customer visits to understand needs and build trusting relationships. Lead the quotation process, responsible for pricing parts using sound judgment and finance guidelines.

We’ll look to you for:

• Receiving, processing, and responding to customer inquiries and requests for quotations.
• Setting up pricing for spot sales based on sound judgment and finance guidelines, aligned with sales strategies.
• Managing orders from receipt to customer payment, ensuring adherence to quality, cost, and delivery (QCD) commitments.
• Handling invoicing, credits, and financial modules in SAP with confidentiality and accuracy.
• Maintaining accuracy and validity of price lists, order books, and customer databases.
• Managing customer interface, producing and communicating regular status and performance reports using Customer dashboard.
• Collaborating with Technical, Quality, Finance, and Supply Chain departments to investigate customer returns/rejects and handle warranty claims, taking appropriate actions per contract or company guidelines.

All about you

We value passion and attitude over experience. We don’t expect you to have every skill listed, but the following will help you succeed and grow in this role:

• Bachelor's degree in Business Administration or a related field.
• Professional experience in customer service roles.
• Operational effectiveness and accountability.
• Strong collaboration and teamwork abilities.
• Effective communication skills.
• Motivating and inspiring leadership approach.
• Commitment to Environment, Health, and Safety (EHS) standards.
• Fluent in English.

Things you’ll enjoy

Join us on a transformative journey in the rail industry, where you can grow and develop new skills and experiences. You’ll also:

• Work with innovative tools and processes for customer service excellence.
• Collaborate with diverse teams and helpful colleagues.

You don’t need to be a train enthusiast to thrive with us. When you ride our trains, you’ll be proud. If you’re ready for the challenge, we’d love to hear from you!

Important to note

As a global employer, we celebrate diversity across our 63 countries and are committed to creating an inclusive workplace for everyone.