Vice President, Operations

Equest; Brossard; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading healthcare software company in Brossard, Canada, seeks a strategic leader to manage healthcare software solutions. The role entails improving implementation processes, managing teams, and fostering strong customer relationships. Candidates should excel in project management and partnership collaboration with a focus on operational growth. Fluency in French is a plus.

Qualifications

• Proven experience in managing billable and non-billable activities.
• Experience in strategic planning and operational growth.
• Strong collaborative skills and ability to lead cross-functional teams.

Responsibilities

• Manage team activities to improve billable utilization.
• Innovate and implement efficient software implementation processes.
• Lead strategic planning and achieve financial and client success.

Skills

Project Management

Ability to create processes

Autonomy in decision-making

Collaboration

Customer relationship management

Problem-solving in difficult situations

Fluency in French

Job description

Overview

Harris Healthcare BU has an opportunity for a unique individual looking to flex and build on personal and professional strengths in a high-profile role. Were seeking an action oriented and strategically agile leader to own the business strategy and results for a group of healthcare software solutions. This person will work with customers, team members and partners to implement and support EHR hospital software.

The Harris Healthcare BU has an opportunity for a unique individual looking to flex and build on personal and professional strengths in a high-profile role. Were seeking an action oriented and strategically agile leader to own the business strategy and results for a group of healthcare software solutions. This person will work with customers, team members and partners to implement and support EHR hospital software.

Does this describe you?

• Prefer more autonomy and less direction in reaching goals
• Find collaborating with colleagues energizing
• Like to question the status quo
• Need to explore "why not?" before dismissing an option
• Comfortable experimenting with conflicting concepts
• Expect and welcome accountability
• Uncomfortable with delays and stagnation
• Able to start and sustain meaningful relationships with peers, teams and customers
• Thrives in difficult situations and in finding solutions
• Get excited by creating and improving processes to streamline implementing software

Role goals and responsibilities

• Manage all billable and non-billable team activities to improve the billable utilization
• Monitor, challenge and implement methodologies to speed up the implementation processes
• Implement processes and practices to achieve financial, employee and client success measures
• Strategic planning for operational growth
• Collaborate with the R&D department to meet customer requirements and market needs
• Lead with the Harris Core Values
• Manage all revenue streams associated with Operations
• Innovate on ways to efficiently implement new software
• Create and maintain effective collaboration between the variety of experts on staff
• Experience in Project Management
• Ability to speak French a plus for this position

Our expectation of some actions you will take

• Form cross-functional teams of experts to drive constituent- and customer-driven enhancements
• Collaborate with Sales on opportunities, share ownership on wins and losses
• Modify current and create new implementation processes that increase competitive advantage
• Engage with customers to build lasting, mutually beneficial relationships