Veterinary Referral Concierge & Partner Liaison

Fetch Veterinary; Brandon; On-site; CAD 40,000 - 60,000; Full time

Job summary

A family-owned veterinary network dedicated to world-class care is seeking a Referral Coordinator in Brandon, Manitoba. This role emphasizes exceptional guest service and entails managing referrals and communication with veterinarians. Required qualifications include an associate's degree in a related field and 3–5 years of experience in animal health. The position offers a supportive workplace culture and various employee benefits such as health care and tuition reimbursement.

Benefits

Health Care Plan (Medical, Dental & Vision)

Paid Family Leave (Maternity, Paternity)

Safe Harbor 401K with Company Match

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Personal)

Holiday Pay

Short Term & Long Term Disability

Employee Assistance Program (EAP)

Team Member Pet Discount

Continuing Education

Uniform Allowance

Tuition Reimbursement

Qualifications

• 3–5 years in animal health, preferably in a referral setting.
• Exceptional guest service and organizational skills are required.
• Compassionate and flexible attitude is essential.

Responsibilities

• Serve as the main point of contact for referring veterinarians.
• Provide concierge service to guests and their pets.
• Audit medical records and manage insurance claims.

Skills

Strong knowledge of veterinary medical terminology

Excellent written and verbal communication skills

Customer-oriented mindset

Organized and collaborative

Education

Associate's degree or higher in Animal Science, Medical Technology, Communications

Job description

A family-owned veterinary network dedicated to world-class care is seeking a Referral Coordinator in Brandon, Manitoba. This role emphasizes exceptional guest service and entails managing referrals and communication with veterinarians. Required qualifications include an associate's degree in a related field and 3–5 years of experience in animal health. The position offers a supportive workplace culture and various employee benefits such as health care and tuition reimbursement.