Veterinary Receptionist, Willowdale Animal Hospital

VCA Animal Hospitals; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading veterinary service provider in Toronto seeks an empathetic and organized Veterinary Receptionist. The role includes client care and technician assistant support, covering maternity leave for 18 months. Responsibilities involve customer service, scheduling, and assisting veterinary staff. Ideal for those with a love for pets and relevant certifications.

Benefits

Paid wellness and sick days

Employee assistance program

Continuing education benefits

Referral bonus rewards

Generous personal pet care discounts

Qualifications

• Strong aptitude for creating a welcoming environment for pet clients and their owners.
• Experience with scheduling and appointment management.
• Ability to perform general housekeeping tasks and assist the veterinary staff.

Responsibilities

• Provide exceptional customer service and support to clients and their pets.
• Schedule appointments and perform admitting and discharging of pet patients.
• Maintain cleanliness of reception and pet holding areas.

Skills

Excellent customer service skills

Ability to manage a multiline phone system

Willingness to learn

Compassion towards animals

Education

Veterinary Assistant (VA) program certificate

Job description

Overview

Veterinary Reception, Client Care Specialist/Technician Assistant

Willowdale Animal Hospital is currently welcoming a Veterinary Receptionist who will also provide client care and technician assistant support for our team. This role is covering a maternity leave for 18 months (possibility for extension or other opportunities).

This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!

Key Responsibilities

• Excellent customer service skills; a real aptitude for putting pets and pet parents at ease and creating a welcoming environment. Ability to answer a multiline phone system and track and book appointments effectively
• Scheduling appointments; Admitting and discharging pet patients; Invoicing/billing; creating estimates and processing payments; Take initiative and work independently
• A Veterinary Assistant (VA) program certificate is an asset
• General housekeeping duties; cleanliness of reception, pet holding areas, and common areas; Willingness to learn more regarding veterinary services, updated medical office procedures, and assist the Veterinary staff with various tasks and treatments
• A love for all companion animals!!

What VCA Canada can offer you

• VCA Canada Student Loan RRSP Program – Ask us more!
• Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
• RRSP Employer 5 % Match Program – saving for your future just got easier!
• Paid wellness days, sick days, and vacation time
• Employee assistance program
• Continuing education benefits; paid to learn!
• Referral Bonus Rewards!
• E-tools to assist with meditation, better sleep, exercise, and focus
• Virtual health care (telemedicine) offers quick access to quality care
• Access to amazing mini-courses
• Opportunities to give back to your community through VCA initiatives
• Generous personal pet care discounts

Apply now!!

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