Veterinary Receptionist / Assistant

HIGHBURY NORTH PET HOSPITAL; London; On-site; CAD 35,000 - 45,000; Full time

Job summary

A local veterinary clinic in Ontario is seeking a Veterinary Receptionist / Assistant. You will provide exceptional customer service, manage appointments, assist with invoicing, and support the veterinary team. Ideal candidates have prior experience, strong communication skills, and a passion for animal care. The position offers competitive pay, a supportive work environment, and various employee benefits including health plan and paid vacations.

Benefits

Competitive wages based on experience

Employee discounts on services

Paid vacation and personal days

Health benefit plan

Qualifications

• Previous experience in a veterinary clinic is a must.
• Desire to keep learning and growing in the field.
• Ability to multitask in a busy environment.

Responsibilities

• Greet clients and pets, providing exceptional customer service.
• Manage appointment bookings and follow-ups.
• Assist veterinary staff with administrative tasks.

Skills

Excellent Communication Skills

Strong Organizational Skills

Good Computer Skills

Compassion for Animals

Tools

Microsoft Office

Avimark

Job description

Overview

Partnering with loving owners so together we can give the best care”

At Highbury North Pet Hospital, we pride ourselves on providing exceptional care for our furry friends. As a private, Canadian, locally owned and operated independent veterinary clinic, we offer a personalized approach to veterinary medicine, creating a warm, friendly, and compassionate environment for both pets and their owners. We are currently seeking a dedicated Veterinary Receptionist / Assistant to join our small close-knit team!

As a Veterinary Receptionist / Assistant at Highbury North Pet Hospital, you will be the first point of contact for our clients and the face of our clinic. You’ll be responsible for a variety of duties, including :

• Reception and Client Care : Greet clients (on the phone and in person) and pets with a warm and friendly demeanor, providing exceptional customer service.
• Scheduling and Appointments : Manage appointment bookings, reminder calls, and follow-ups to ensure efficient clinic operations.
• Invoicing clients and processing payments
• Communication : Communicate effectively with clients, providing clear instructions and information regarding appointments, treatments, and procedures.
• Medical Support : Assist veterinary staff in various administrative tasks, including preparing patient files, handling medical records, and updating patient histories.
• Assisting with patients : Assist the veterinarian or RVT to handle and treat patients when extra help is needed
• Clinic Support : Help maintain clinic cleanliness, assist with inventory management, and ensure a smooth workflow.

What We’re Looking For

We are seeking a compassionate, organized, and team-oriented individual who thrives in a dynamic environment. Ideally, you have :

• Previous Experience in a veterinary clinic is a MUST (receptionist, assistant)
• A desire to keep learning and growing.
• Excellent Communication Skills and a customer-first attitude.
• Strong Organizational Skills and the ability to multitask in a busy environment.
• A passion for animals and their well-being.
• A team-player mentality, ready to collaborate and support your colleagues in providing the best possible care for our patients.
• Good Computer Skills, including familiarity with office software (e.g., Microsoft Office) and veterinary software- Avimark is a plus. You’ll be using our systems to manage appointments, medical records, invoice clients and more.

What We Offer

• A supportive, family-like team environment where every voice is valued.
• A private, Canadian, independent, locally owned veterinary hospital
• Competitive wages based on experience.
• Training and development Strong commitment to learn and grow within the field.
• Employee discounts on services and products.
• Uniform allowance
• Paid CE in house and external
• Monthly Volunteering stipend
• Extended Health benefit plan / account for you : Dental, chiropractic, eye, prescription etc
• A positive work-life balance- Clinic hours Monday to Friday : 8-6 (may extend to 1 evening and Saturday mornings)
• Paid vacation and paid personal days
• A compassionate workplace where we all share a love for animals and their families!

If you’re ready to make a difference in the lives of pets and their owners while growing your career in a supportive, community-driven environment, we’d love to hear from you! Please send your resume and a cover letter detailing your experience and passion for animal care

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Note: This job posting reflects current opportunities at Highbury North Pet Hospital.