Veterinary Assistant & Client Services Specialist

Ethos Veterinary Health; Dartmouth; On-site; CAD 30,000 - 60,000; Full time

Job summary

A veterinary care provider in Dartmouth, NS is hiring a Client Service Representative/Veterinary Assistant. This role requires strong communication skills and a compassionate demeanor. Responsibilities include greeting clients, managing phone inquiries, providing pet updates, and maintaining a welcoming environment. Ideal candidates will have prior experience in a veterinary setting and must be fluent in English. The position offers competitive pay and a comprehensive benefits program.

Benefits

Flexible shifts

CSR Certificate Program

Medical, Dental, Vision benefits

401(k) with employer match

Paid time off

Qualifications

• Prior experience in a veterinary hospital or emergency setting strongly preferred.
• Compassionate, patient, and professional demeanor.
• Strong interpersonal skills and ability to thrive in a team environment.
• Comfortable using electronic medical records and handling sensitive client information.

Responsibilities

• Deliver outstanding customer service and communication.
• Greet clients and pets warmly upon arrival.
• Handle emergency situations with confidence and care.
• Manage multi-line phone system and respond to client inquiries.
• Provide updates to clients on pet status and wait times.
• Present treatment estimates and process payments.
• Support patient admissions, discharges, and medical recordkeeping.
• Maintain cleanliness throughout the hospital.
• Collaborate closely with medical teams to support patient care.

Skills

Customer service

Interpersonal communication

Ability to handle emergency situations

Team collaboration

Fluency in English

Job description

A veterinary care provider in Dartmouth, NS is hiring a Client Service Representative/Veterinary Assistant. This role requires strong communication skills and a compassionate demeanor. Responsibilities include greeting clients, managing phone inquiries, providing pet updates, and maintaining a welcoming environment. Ideal candidates will have prior experience in a veterinary setting and must be fluent in English. The position offers competitive pay and a comprehensive benefits program.