Vendor Success Manager

Immigrate Software; Saskatoon; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading SaaS company in Canada is looking for a Vendor Success Manager I to manage vendor interactions and ensure Marketplace products launch smoothly. The ideal candidate will have experience in building strong vendor relationships and streamlining operations, collaborating with various teams to drive product adoption and enhance vendor success in a dynamic environment.

Qualifications

• Experience in building vendor relationships and streamlining operations.
• Ability to communicate proactively and manage vendor interactions.
• Familiarity with SaaS solutions and operational precision.

Responsibilities

• Manage vendor interactions for Marketplace products.
• Ensure seamless product launches and reliable fulfillment.
• Collaborate with cross-functional teams to enhance vendor integration.

Job description

Overview

Job Description : Do you thrive on building strong vendor relationships, streamlining operations, and driving adoption of innovative SaaS solutions? If ensuring Marketplace products launch flawlessly, fulfill reliably, and evolve through AI-driven optimization excites you, we have the perfect role for you! We’re looking for a Vendor Success Manager I to join our Customer Success team, where you’ll be the primary operational contact for a portfolio of third-party vendors—helping them succeed while enhancing platform trust, vendor enablement, and product adoption.

About the Job

As a Vendor Success Manager I, your mission is to ensure third-party Marketplace products are seamlessly launched, reliably fulfilled, and continuously optimized through proactive communication, operational precision, and AI-assisted workflows. You’ll work across onboarding, training, fulfillment, and support to manage vendor interactions using structured SOPs, insight-led reporting, and AI-enriched diagnostic tools.

In this role, your success ensures our Marketplace evolves into a scalable, AI-ready commerce hub for our Partners and their SMB clients. You’ll collaborate cross-functionally with Marketplace, Billing, Support, and Marketing teams—helping vendors integrate smoothly, adopt best practices, and achieve fulfillment excellence.