Vancouver Island University Fall 2025 Career Fair 09 / 12 / 2025 - Future Opportunities

The Toronto-Dominion Bank; Nanaimo; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading bank in Canada is seeking a Customer Experience Associate in Nanaimo, British Columbia. This role involves processing financial transactions, advising customers on banking solutions, and delivering exceptional service. The ideal candidate will possess strong communication skills, attention to detail, and the ability to work in a fast-paced environment. A High School diploma is required, with preference for those with an undergraduate degree. This position offers part-time hours with competitive compensation.

Benefits

Health and well-being programs

Savings and retirement plans

Paid time off

Qualifications

• Must be able to process financial transactions accurately.
• Strong verbal and written communication skills are needed.
• Must connect personally with customers to advise them.

Responsibilities

• Process financial transactions in accordance with operational procedures.
• Understand and determine customer needs to recommend solutions.
• Achieve assigned goals by promoting banking solutions.

Skills

Strong administration skills

Organizational planning

Time management

Initiative

Attention to detail

Effective communication

Education

High School diploma and/or 1 year of relevant experience

Undergraduate degree or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

Overview

Work Location: Nanaimo, British Columbia, Canada

Hours: Line of Business: Personal & Commercial Banking

Pay Details: 22.00 - 27.21 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay offered may vary based on candidates\' skills and experience, job-related knowledge, geographic location, and other business needs. As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide more specific details for this role.

Job Description

Department Overview: At TD Canada Trust we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products and solutions to existing or prospective TD customers. At the branch we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer. Act like an Owner. Innovate with purpose and Execute with Speed and Impact.

Role Summary

Can you bring your charming self to work and make customer interactions delightful? Can you process financial transactions accurately and achieve a sense of accomplishment by delivering excellent customer experience? If so, apply for the position of Customer Experience Associate. We are seeking an all-around champion who can understand customer needs and advise the best-suited banking solutions for a positive customer experience.

In this role you will

• Process financial transactions like deposits, withdrawals and bill payments in accordance with standardized operating procedures, industry regulations, and TD\'s Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions while handling confidential information
• Respond to and resolve customer concerns using standard procedures and escalate non-standard activities as necessary
• Achieve assigned goals by promoting banking solutions and completing business processes promptly and accurately
• Connect personally with customers to advise them on banking solutions and processes
• Promote a positive, diverse, and equitable work environment and participate in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on routine activities
• Deliver quality customer experiences and identify opportunities for operational improvements

Job Requirements

• High School diploma and/or 1 year of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organizational planning and time management skills for a fast-paced environment
• Hands-on knowledge of MS Office (Word, Excel, Outlook) and internet
• Initiative, accuracy and attention to detail to handle multiple tasks and changing priorities
• Effective verbal and written communication to connect with different people in a calm, courteous and professional manner

Who We Are

TD is one of the world\'s leading global financial institutions and the fifth largest bank in North America by branches. We deliver legendary customer experiences to millions of households and businesses worldwide. More than 95,000 TD colleagues bring their skills, talent and creativity to the Bank, guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is committed to being a leader in customer experience. We support colleagues through regular leadership and development conversations, mentorship and training programs as we grow together.

Our Total Rewards

Our Total Rewards package reflects investments to help colleagues achieve financial, physical and mental well-being. It includes base salary, variable compensation, and benefits such as health and well-being programs, savings and retirement plans, paid time off, banking benefits and discounts, career development, and recognition programs.

Additional Information

We are excited you\'re considering a career with TD. Through development conversations, training programs and a competitive benefits plan, we\'re committed to supporting colleagues at work and at home.

Please note this job opportunity is subject to provincial regulation for employment purposes. Each province or territory within Canada may have its own regulations and requirements.

Colleague Development & Onboarding

We offer regular career development and performance conversations, access to an online learning platform and mentoring programs to help you unlock future opportunities.

Training & onboarding sessions will be provided to ensure you have what you need to succeed in your new role.

Interview Process

We will reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone.

Accommodation

Your accessibility is important to us. Please let us know if you would like accommodations to help you participate throughout the interview process.

We look forward to hearing from you!

Additional Notes: Employment type: Part-Time; Experience: years; Vacancy: 1; Monthly Salary: 22 - 27