UX Manager

Aviva; Toronto; Hybrid; CAD 115,000 - 135,000; Full time

Job summary

A leading insurance company in Toronto is seeking a UX Manager to shape the future of their digital products. In this pivotal role, you will design intuitive experiences and mentor the UX team while ensuring alignment with business goals and customer needs. This hands-on leadership position offers opportunities for growth and participation in an inclusive work environment. The ideal candidate should have over 6 years of UX experience including at least 2 years in management, driving impactful design practices.

Benefits

Competitive salary

Annual bonus eligibility

Retirement savings plan

Health benefits

Flexible work model

Career development opportunities

Competitive vacation package

Wellness programs

Qualifications

• 6+ years of experience in UX, product design, or service design.
• Experience in a people-management role with a strong portfolio.
• Proven experience designing authenticated digital experiences.
• Understanding of UX best practices, user-centered methods, and accessibility.
• Ability to communicate design decisions to technical and non-technical stakeholders.

Responsibilities

• Define UX strategy for signed-in experiences.
• Ensure experiences are consistent and aligned with brand standards.
• Lead UX team members and foster high-performance culture.
• Oversee UX work ensuring quality and timeliness.
• Collaborate with Product Management to shape roadmaps.

Skills

UX design

Product design

Service design

People management

User-centered methods

Creative problem-solving

Communication

Tools

Analytics tools

Design systems

Job description

Overview

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The Opportunity

As a UX Manager at Aviva Canada, you will play a pivotal role in shaping the future of our digital products. You will tackle complex and challenging design problems, helping us evolve our authenticated experience. You’ll be responsible for ensuring customers can easily manage their policies, claims, billing and profile information through intuitive, accessible and compliant experiences. You will set the highest standards for design excellence, mentor other designers to elevate their skills, and create cohesive shared experience for Aviva’s brand as well as PC Insurance and RBC Insurance that meet the diverse needs of our users. This is a hands-on leadership role that balances people management, experience strategy, and execution oversight.

If you’re ready for the next step, we’d like to meet you. Come join our team!

Responsibilities

• Define and evolve UX strategy for signed-in experiences aligned to our business goals, customer needs, and regulatory requirements.

• Ensure experiences are consistent, scalable, and aligned with enterprise designsystems and brand standards.

• Lead, coach, and develop UX team members while fostering a collaborative and high-performing culture.

• Oversee UX work, ensuring quality and timeliness.

• Partnering with Product Management to shape roadmaps and prioritize work based on customer and business impact.

• Collaborate with Engineering to ensure designs are feasible, implemented accurately and meet usability standards.

• Champion research-driven design, leveraging qualitative and quantitative insights by using customer feedback, analytics and service data to identify experience gaps and improvement opportunities.

• Drive continuous improvement of design practices by finding opportunities and implementing best practices. Contribute to UX standards, patterns, and governance practices across the organization.

• Stay up to date with industry trends and standard methodologies in product design, and share insights with the broader Design team.

• Contribute to the design of B2C and B2B customer experiences.

Qualifications

• 6+ years of experience in UX, product design, or service design, with at least 2 years in a people-management role, with a strong portfolio showcasing your work.

• Proven experience designing authenticated or account-based digital experiences, in insurance, financial services, or enterprise products & services.

• Strong understanding of UX best practices, user-centered methods, and accessibility standards.

• Experience with a range of research methods, including multi-variate testing, and their application in the design process.

• Experience working in complex, regulated environments – with creative problem-solving skills.

• Ability to clearly communicate design decisions to both technical and non-technical stakeholders.

Optional but beneficial experience

• Experience with analytics and experimentation tools.

• Familiarity with enterprise-level design systems.

• Bilingualism (English & French) is considered an asset.

What you’ll get

• The salary band for this position ranges from $115,000 to $135,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Hybrid flexible work model.

• Outstanding career development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year.

• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.

• Corporate wellness programs to support our employees’ physical and mental health.

This job advertisement is for a new vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.