user support technician

Government of Canada; Woodstock; On-site; CAD 45,000 - 60,000; Full time

Job summary

A public sector organization in Ontario is seeking a Technical Support Analyst to provide on-site support for computer networks and systems. The ideal candidate will possess a college degree and have 1-2 years of experience in technical support. Responsibilities include troubleshooting, user training, and supervising junior staff. Benefits include a health care plan and dental coverage. This role requires strong communication skills and the ability to work effectively under pressure.

Benefits

Health care plan

Dental plan

Qualifications

• 1 year to less than 2 years of experience in computer systems support.
• Knowledge of computer and technology is essential.
• Ability to provide advice and training based on user difficulties.

Responsibilities

• Give access to computer networks.
• Report on performance of computer systems and networks.
• Respond to users experiencing difficulties with computers.
• Supervise other technical support workers.

Skills

Computer and technology knowledge

Client focus

Excellent oral communication

Excellent written communication

Initiative

Team player

Education

College/CEGEP

Computer programming

Computer science

Tools

Linux

Desktop applications

Computer

Job description

Overview

Languages: English

Education

• College/CEGEP
• Computer programming, other
• Computer science

Experience

1 year to less than 2 years

Work location

On site. Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Computer hardware or software retailer/wholesaler
• Telecommunications industry
• Internet Service Provider (ISP)

Responsibilities

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Supervision

• 1 to 2 people

Experience and specialization

• Computer and technology knowledge

Specialization or experience

• Linux
• Desktop applications

Specialization or experience

• Green economy sector

Additional information

• Own transportation

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Combination of sitting, standing, walking

Own tools/equipment

• Computer
• Internet access

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Benefits

Health benefits

• Dental plan
• Health care plan