user support technician

Builden Network and Construction Solutions Ltd.; Surrey; On-site; CAD 30,000 - 60,000; Full time

Job summary

A construction solutions company in Surrey is seeking a technical support specialist to provide network access and assist users with computer issues. The ideal candidate will have relevant education, strong networking skills, and excellent customer service abilities. This is a permanent position requiring 30 to 40 hours per week, with additional training provided by the employer.

Benefits

Learning / training paid by employer

Qualifications

• Experience in technical support is an asset.
• Ability to travel and hold a valid driver's license.
• Strong attention to detail and the ability to work under pressure.

Responsibilities

• Provide advice and training to users in response to identified difficulties.
• Consult user guides, technical manuals and other documents to implement solutions.
• Set up equipment for employee use, ensuring proper installation.

Skills

Networking software

Networking hardware

Customer service

Problem solving

Education

Other trades certificate or diploma

Tools

Desktop applications

Job description

• Work Term : Permanent
• Work Language : English
• Hours : 30 to 40 hours per week
• Education : Other trades certificate or diploma
• Experience : Experience an asset
• Computer science
• or equivalent experience

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service

Supervision

• No supervision responsibility

Computer and technology knowledge

• Networking software
• Networking hardware
• Desktop applications
• Wireless networks

Security and safety

• Criminal record check

Transportation / travel information

• Willing to travel
• Valid driver's licence

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Ability to distinguish between colours
• Sitting
• Combination of sitting, standing, walking

Own tools / equipment

• Cellular phone

Screening questions

• Are you authorized to work in Canada?
• Are you available to start on the date listed in the job posting?
• Are you willing to relocate for this position?
• Do you have experience working in this field?
• Do you live near the job location?
• What is the highest level of study you have completed?
• What is your current field of study?
• What is your current level of study?

Other benefits

• Learning / training paid by employer