user support technician

Government of Canada; Peace River; On-site; CAD 50,000 - 70,000; Full time

Job summary

A government organization in Peace River, Canada, is seeking a technical support analyst to provide on-site assistance for computer systems. The ideal candidate will have at least one year of experience, be able to give access to networks, manage system performance reports, and provide user training. This position requires physical presence at the workplace with no remote option.

Qualifications

• 1 year to less than 2 years of experience required.

Responsibilities

• Give access to computer networks.
• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computer.
• Consult user guides to research and implement solutions.
• Provide advice and training to users in response to difficulties.
• Collect and maintain a problems and solutions log.
• Participate in the redesign of applications/software.
• Supervise other technical support workers.
• Provide business systems and network support.
• Set up equipment for employee use.

Education

College/CEGEP

Job description

Overview

Languages: English

Education

• College/CEGEP

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software