user support technician

Canada Micro Services; Brampton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A technology services company located in Brampton is looking for a User Support Technician to assist users with their computer-related challenges. The ideal candidate will have a college diploma and 1 to 2 years of experience in user support roles. Responsibilities include responding to technical issues, providing user training, and maintaining records of problems and solutions. Knowledge in ITIL and various operating systems like Linux and Windows is essential. This is a full-time on-site position with a starting pay of $29.00 per hour.

Qualifications

• 1 to 2 years of experience in user support or similar roles.
• Knowledge of various operating systems and software tools.
• Excellent problem-solving and communication skills.

Responsibilities

• Respond to users experiencing difficulties with computers.
• Provide advice and training to users.
• Maintain a log of problems and solutions for internal use.
• Supervise other support workers.

Skills

ITIL

Shell script

Linux

Networking software

MS Office

SQL

Education

College or CEGEP certificate/diploma

Job description

Job details

Title: User Support Technician

Employer: Canada Micro Services

Posted on: December 19, 2025

Location: 75 HEARTVIEW RD Brampton, ON L6Z 0C9 (On site)

Salary: $29.00 per hour, 30 hours per week

Employment type: Permanent, Full time

Start date: Starts as soon as possible

Vacancies: 1

Source: Job Bank #3451025

Overview

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience: 1 year to less than 2 years

Languages

English

Responsibilities

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Computer and Technology Knowledge

• Information Technology Infrastructure Library (ITIL)
• Shell script
• MAC
• Linux
• Unix
• Device drivers
• Networking software
• Networking hardware
• Extranet
• Intranet
• Internet
• Servers
• Desktop applications
• File management software
• Word processing software
• Presentation software
• Mail server software
• Communication software
• IBM Lotus
• MS Office
• MS Windows
• SQL
• SharePoint
• Spreadsheet
• TCP/IP
• Wireless networks

Transportation / Travel Information

• Public transportation is available

Work Conditions and Physical Capabilities

• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting

Personal Suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Initiative
• Judgement
• Organized
• Team player

Applicants

Canadian citizens and permanent or temporary residents of Canada, other candidates with or without a valid Canadian work permit.

Advertised until

2026-01-18