Triage / Runner-Healthcare Support Coordinator

Fuze HR Solutions; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading healthcare services organization is seeking Triage / Customer Service Representatives for high-volume clinics in Kelowna and surrounding areas. The roles involve greeting patients, performing triage, and managing appointment flows in a fast-paced environment. Strong communication skills and previous experience in customer service are preferred. Immediate availability is essential as these are short-term contracts with potential extensions based on performance.

Qualifications

• Previous customer service, healthcare reception, or front-desk experience preferred.
• Reliable, punctual, and professional demeanor.

Responsibilities

• Greet and assist patients upon arrival.
• Perform basic triage and intake for patients.
• Answer general inquiries in person and by phone.

Skills

Strong verbal communication and interpersonal skills

Ability to remain calm and organized in high-pressure environments

Basic computer literacy and comfort with data systems

Job description

Clinic Support Opportunities – Confidential Healthcare Client (BC)

Contract Length: 90-day contracts with strong potential for extension

Locations: Kelowna, Vernon, South Okanagan (exact clinic locations to be confirmed)

Schedule: Monday–Friday, 7:00 AM – 4:30 PM (hours may vary by location)

Start: Immediate / As early as next week

About the Opportunity

A leading healthcare services organization in British Columbia is urgently seeking reliable, customer-focused, and operationally strong individuals to support multiple high-volume clinics across the Interior and South Okanagan regions. These roles are critical to maintaining clinic operations and ensuring patients continue to receive timely, high-quality service.

These are short-term contract opportunities with the potential for longer-term engagement based on performance and operational needs.

Position 1: Triage / Customer Service Representative

Hourly Rate (BC Market): $23–$26/hour

Role Overview

The Triage / Customer Service Representative is a front-facing role responsible for supporting patients and clinic operations at the point of entry. This position requires strong communication skills, professionalism, and the ability to manage a fast-paced, high-volume environment with minimal training.

Key Responsibilities

• Greet and assist patients upon arrival in a professional and compassionate manner
• Perform basic triage and intake, directing patients to the appropriate service areas
• Answer general inquiries in person and by phone
• Support appointment flow and manage waiting areas
• Assist with basic administrative and clerical tasks as needed
• Ensure compliance with clinic policies, safety standards, and privacy guidelines

Qualifications

• Previous customer service, healthcare reception, or front-desk experience preferred
• Strong verbal communication and interpersonal skills
• Ability to remain calm and organized in high-pressure environments
• Reliable, punctual, and professional demeanor
• Basic computer literacy and comfort with data systems

Ideal Candidate

• Patient-focused and empathetic
• Adaptable and quick to learn
• Comfortable interacting with a diverse patient population
• Able to start immediately

Position 2: Runner / Support Services Assistant

Hourly Rate (BC Market): $25–$29/hour

Role Overview

The Runner / Support Services Assistant provides essential behind-the-scenes operational support to ensure clinic workflows run smoothly. This role is ideal for individuals who are hands-on, proactive, and comfortable in a physically active, fast-paced healthcare setting.

Key Responsibilities

• Transport samples, supplies, and documentation between clinic areas
• Support clinical and administrative staff with day-to-day operational needs
• Maintain organization of work areas, supply rooms, and common spaces
• Assist with basic setup and breakdown of clinic areas
• Ensure adherence to safety, cleanliness, and operational standards

Qualifications

• Previous experience in healthcare support, logistics, or operations preferred
• Ability to stand and move for extended periods
• Strong attention to detail and organizational skills
• Dependable and able to follow procedures accurately
• Comfortable working in a fast-paced, team-oriented environment

Ideal Candidate

• Highly reliable and proactive
• Physically capable of light lifting and frequent movement
• Able to take direction and work independently when required
• Available to start immediately

Optional Role (As Needed): Phlebotomist

Experienced phlebotomists may be considered to support higher-volume clinics. Candidates must have prior hands-on experience, relevant certifications, and the ability to step into a fast-paced clinical environment with minimal onboarding.

Contract Details

• Duration: 90 days
• Extension: Strong potential for longer-term engagement based on performance and clinic needs
• Staffing Volume: Estimated 3–5 professionals per location (final numbers to be confirmed)

How to Apply

Qualified and available candidates are encouraged to submit their resume and availability for immediate consideration. Priority will be given to applicants who can start quickly and are open to working in Kelowna, Vernon, or the South Okanagan region.

This posting represents a confidential client within the healthcare sector. Client details will be shared with shortlisted candidates during the interview process.

Please email resume to below contact:

Daniils Ivasenko [e-mail]

Shaira Fernandez [e-mail]

#ONDT #ondt

Contract Info / Information sur le contrat

• Job ID / No. du Poste: 54263751
• Open Positions / Postes Ouverts: 1