Travel Services Consultant (Hybrid)

CAA Club Group; Markham; On-site; CAD 30,000 - 60,000; Full time

Job summary

A reputable travel service company in York Region is looking for a Travel Consultant to provide excellent support to both Members and non-Members. This role is open to candidates of all experience levels, with training provided. Responsibilities include maintaining client records, delivering top-notch customer service, and ensuring satisfaction with travel services. Ideal candidates should have some customer service experience, strong communication skills, and a passion for travel. Join a team committed to a positive work culture and growth.

Benefits

Holistic wellness program

Education reimbursement program

Travel incentives and discounts

Defined contribution plan

Qualifications

• 2-3 years customer service and sales experience.
• TICO certification completion or actively pursuing it.
• Available to work call centre operation hours.

Responsibilities

• Provide exceptional worldwide travel services to clients.
• Ensure client records and files are maintained.
• Follow up regularly with clients.

Skills

Customer service and sales experience

Excellent communication skills

Organizational skills

Education

Post-secondary education in Travel and Tourism or related field

Tools

Apollo system

Job description

Job description:

About Us

At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Travel is a member of the CAA Club Group of Companies.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program
• Continuous learning through our robust corporate curriculum and education reimbursement program
• Incredible rewards, travel incentives, and product and service discounts
• Pay-for-performance and best-in-class recognition programs
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more

Join our growing team where everyone belongs!

Position Details

What You Will Do:

As a Travel Consultant, you will be responsible for providing exceptional worldwide travel services to our Members and non-Members. In addition, you will ensure your clients records and files are consistently up to date and maintained and provide regular follow up with clients.

This is a great opportunity for experienced Travel Agents, new grads, or anyone looking to kickstart their career in travel. No previous experience necessary, just a passion for travel, customer service and sales, we will provide training!

Hiring for February 2026

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are:

• 2-3 years customer service and sales experience
• Prior Travel Agency experience is an asset, but not required
• TICO certification completion or working towards/ willing to complete
• Excellent communication skills both written and oral
• Excellent organizational skills
• Available to work call centre operation hours
• Familiarity with Apollo system is a definite asset
• Post-secondary education in Travel and Tourism, or related field is a strong asset

Please note internal applicants are asked to formally express their interest by applying online no later than 10 business days of position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.