Travel Claims Leader | AI-Driven Ops & Team Growth

DGA Careers Inc.; Burlington; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

A growing insurance organization is seeking a Travel Claims Manager to lead their expanding claims operation. In this leadership role, you will oversee a team of 30 professionals, drive operational excellence, and implement innovative solutions to enhance efficiency. The ideal candidate will bring over 10 years of claims leadership experience, process improvement skills, and strong relationship management capabilities. This position offers a competitive salary and a hybrid work model.

Benefits

Competitive salary

Bonus

Benefits

Group RSP

Qualifications

• 10+ years of progressive claims leadership experience.
• Experience managing teams in high-volume environments.
• Strong background in process improvement initiatives.

Responsibilities

• Provide coaching to claims examiners and team leads.
• Manage daily claims operations to meet KPIs.
• Collaborate with US client representatives.

Skills

Claims leadership

Process improvement

Team management

Relationship management

Analytical problem-solving

Tools

Claims technology platforms

AI-powered tools

Job description

A growing insurance organization is seeking a Travel Claims Manager to lead their expanding claims operation. In this leadership role, you will oversee a team of 30 professionals, drive operational excellence, and implement innovative solutions to enhance efficiency. The ideal candidate will bring over 10 years of claims leadership experience, process improvement skills, and strong relationship management capabilities. This position offers a competitive salary and a hybrid work model.