Transcription Services Representative

Veritext; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading technology-enabled service provider in Vancouver seeks candidates for transcription services. The role involves assisting with court transcription orders, managing databases, and communicating with transcriptionists. Ideal candidates will have strong time management skills and customer service experience. Competitive compensation, health coverage, and development opportunities are included, offering a supportive environment for all employees.

Benefits

Extended health coverage

Paid Time Off

Robust mental health benefits

Matched RRSP

Company-paid life insurance

Learning and development opportunities

Generous employee referral program

Qualifications

• Excellent time management skills and ability to multi-task.
• Ability to communicate effectively with various stakeholders.
• Knowledge of programs like Access, Word, PDF, Excel is an asset.
• Ability to adhere to stringent standards dictated by contracts.
• Experience in customer service is beneficial.

Responsibilities

• Assist with court transcription orders.
• Input important information into databases.
• Download and check new incoming jobs.
• Communicate with transcriptionists and provide feedback.
• Receive and review completed transcripts.

Job description

About the role

At Veritext, we focus on the details – so legal teams can focus on the case.

Providing our clients with exceptional service is the foundation of our business. In Transcription Services, it is your goal to exceed client expectations.

What you''ll get to do

• Assisting with court transcription orders.
• Inputting important information into databases (e.g., transcription requests, due dates, and information related to audio recordings and transcriptionists).
• Downloading and checking new incoming jobs (e.g., confirming correct audio and time estimates).
• Receiving Parole Board requests.
• Receiving, downloading, and reviewing audio, paperwork, and other files.
• Accepting work requests from transcriptionists.
• Assigning work to transcriptionists and uploading associated files.
• Receiving completed transcripts and reviewing for completion.
• Creating PDF transcripts and other necessary files.
• Sending completed transcripts and associated files to requestors and other entities.
• Communicating with transcriptionists, including answering questions and providing constructive feedback as necessary.
• Having knowledge of all transcription contracts and acting as a resource for transcriptionists regarding quality standards and contract requirements.
• Advising the billing department of page counts.

The kind of teammate we’re looking for

• Excellent time management skills, organizational skills, and the ability to multi-task and prioritize work.
• Ability to communicate with all members of the public, government personnel, transcriptionists, and clients.
• Ability to adhere to stringent standards dictated by various contracts.
• Knowledge of numerous programs, including Access, Word, PDF, Excel is an asset.
• Ability to use multiple platforms (e.g., Airtable, Vision, government websites).
• Be courteous and helpful to all office staff, and any outside parties, including clients.
• Handle sensitive information in a confidential manner.
• Excellent written and verbal communication skills.
• Previous customer service experience is an asset.

What’s in it for you

Competitive compensation and total rewards package

• Extended health coverage that includes medical, dental and vision benefits
• Paid Time Off to rest, relax and pursue special interests outside of work (12 paid holidays, 3 personal days, vacation, sick and discretionary time)
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
• Matched RRSP to help you save for your future
• Company-paid life insurance as well as long-term disability insurance
• Learning and development opportunities to advance both personally and professionally
• Veritext Summer Camp – a fun-filled culture building and learning experience
• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

About Veritext

Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.

Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

About this posting

Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.

If you need an accommodation for any part of the applicant process because of a medical condition or disability, please send an email to [e-mail] or call a member of our People Team to let us know the nature of your request.

Please be aware of fraudulent recruiting activities. Veritext will only contact candidates through official @veritext.com email addresses. We will never ask for sensitive personal information or payments during the hiring process. If you are ever unsure about the legitimacy of a communication or have been asked for any of the above, please contact us directly at [e-mail].

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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