Training and Development Manager

Randstad Canada; Quebec; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

A global talent solutions provider seeks a Training and Development Manager to enhance customer education through effective training programs. The ideal candidate will manage client relationships, customize learning paths, and analyze learner data. This role demands 3+ years of experience in similar fields, proficiency in an LMS, and strong communication skills. Candidates must be fluent in English for effective engagement with international clients.

Benefits

Remote work flexibility

Opportunity to impact global training initiatives

Collaboration across diverse teams

Qualifications

• 3+ years of experience in learning and development or program management.
• Proven ability to build relationships with external and internal teams.
• Experience with a digital learning platform is required.

Responsibilities

• Lead onboarding processes for new customers.
• Customize learning paths based on customer needs.
• Manage user data and ensure accurate reporting.

Skills

Customer success management

Strong communication skills

Data analysis

Relationship management

Presentation skills

Tools

Learning Management System (LMS)

Job description

Overview

Cella by Randstad Digital is a leading creative and marketing talent solutions company. We are currently recruiting for a Training and Development Manager to join a global client's team. They are looking for a strategic partner who is passionate about customer education and building meaningful relationships. You will drive the adoption of their learning platform across key customer accounts, aligning learning solutions with their products and services to support business growth.

Advantages

• Work in a remote capacity, offering flexibility and work-life balance.
• Play a strategic role in a global organization, driving engagement and adoption of a cutting-edge learning platform.
• Collaborate with diverse internal teams, including content developers, sales, and marketing.
• Make a tangible impact by providing monthly performance updates and insights to customers.

Responsibilities

• Serve as the primary training liaison for key accounts and strategic partners.
• Customize and build learning paths on the platform to support specific customer training needs.
• Lead the onboarding process for new customers, ensuring a seamless implementation. This may require some travel within the Quebec region.
• Manage user data and platform access to ensure accurate reporting and proper user segmentation.
• Develop and send weekly communications to customers, highlighting new content and updates.
• Monitor learner feedback and engagement data to continuously improve training strategies.

Qualifications

• 3+ years of experience in learning and development, customer success, or training program management.
• Proven ability to build and manage relationships with both external customers and internal cross-functional teams.
• Strong communication and presentation skills, both written and verbal.
• Experience with a learning management system (LMS) or digital learning platform.
• A data-driven mindset with the ability to analyze learner behavior and make strategic decisions.

Summary

Our Client operates globally. This company takes all reasonable means to limit the number of positions in Quebec that require knowledge of a language other than French and only requires this where it is necessary and its existing bilingual employees are unable to fulfil these job duties.

Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in English, oral and written. In particular, this position will require the employee to communicate with English-speaking clients, partners, and employees located outside Quebec on a regular basis.

This is an exciting opportunity to join a global leader and play a pivotal role in their customer education initiatives. If you are a proactive, customer-focused, and data-driven professional with a passion for learning and development, we encourage you to apply promptly.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada\'s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.