Tier 1 Desktop Support — MS 365 & Azure Expert

HRB; Richmond Hill; On-site; CAD 50,000 - 70,000; Full time

Job summary

A technology consulting firm is seeking a Desktop Support Specialist (Tier 1) in York Region, Richmond Hill. This role involves advanced troubleshooting of software and hardware issues, with a primary emphasis on Microsoft 365, Azure, and Windows. Ideal candidates will have a strong background in IT support, excellent problem-solving skills, and the ability to communicate technical concepts effectively. Experience in a healthcare setting is advantageous but not required.

Qualifications

• Proven experience in a Tier 1 IT support role.
• Strong knowledge of Microsoft 365, Azure, and Windows operating systems.
• Excellent problem-solving skills and the ability to work under pressure.

Responsibilities

• Handle escalated issues from Tier 1, providing in-depth troubleshooting.
• Assist with installation and configuration for enterprise software applications.
• Diagnose and resolve hardware issues.

Skills

IT troubleshooting

Microsoft 365

Azure

Windows operating systems

Communication skills

Job description

A technology consulting firm is seeking a Desktop Support Specialist (Tier 1) in York Region, Richmond Hill. This role involves advanced troubleshooting of software and hardware issues, with a primary emphasis on Microsoft 365, Azure, and Windows. Ideal candidates will have a strong background in IT support, excellent problem-solving skills, and the ability to communicate technical concepts effectively. Experience in a healthcare setting is advantageous but not required.