Ticket Sales & Service Coordinator

Newfoundland Regiment; San Juan de Terranova; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading hockey team in Canada is seeking a Ticket Sales & Service Coordinator to manage ticket sales, develop revenue strategies, and enhance fan experiences. This role requires strong sales and customer service skills, with experience in managing multiple projects. The successful candidate will enjoy a competitive salary, benefits package, and opportunities for growth within the sports industry and a passionate team environment.

Benefits

Competitive salary

Comprehensive benefits package

Opportunities for professional development

Complimentary tickets to games

Qualifications

• 2-3 years of experience in sales.
• Ability to manage multiple projects simultaneously.
• Excellent written and verbal communication skills.

Responsibilities

• Manage daily ticket sales operations.
• Develop and execute sales strategies.
• Handle customer inquiries and provide exceptional service.

Skills

Sales experience

Customer service skills

Communication skills

Organizational skills

Tools

CRM software

Excel

Job description

Overview

The Ticket Sales & Service Coordinator will be responsible for ensuring smooth delivery of fan experiences, managing departmental projects and campaigns, and supporting leadership with strategic initiatives across Season Ticket Sales and Services, Premium Seating, and Group Sales.

This position will report to the Vice President through the Manager of Ticket Sales.

Duties & Responsibilities

• Manage daily ticket sales operations, including processing individual, group, and season ticket purchases.
• Develop and execute sales strategies to meet revenue targets, such as promotional campaigns, upselling premium seating, and targeting corporate partnerships.
• Handle customer inquiries via phone, email, and in-person by providing exceptional service to resolve issues and build lasting fan relationships.
• Coordinate with marketing and promotions teams to create ticket packages, discounts, and themed event nights that boost attendance.
• Promote and manage group sales initiatives, including outreach to organizations, schools, businesses, and community groups to secure bulk ticket bookings and customized experiences.
• Monitor ticket inventory, track sales metrics, and generate reports on attendance trends, revenue, and customer feedback using tools like Excel or CRM software.
• Assist with event-day operations, including service of ticketing packages on game days.
• Maintain accurate records of transactions and comply with all financial and data privacy policies.

Minimum Qualifications for the Position

• 2-3 years of experience in sales.
• Strong organizational and time-management skills with the ability to manage multiple projects simultaneously.
• Superior customer service skills.
• Excellent communication skills, both written and verbal, detail-oriented, strong problem-solving skills and decision-making abilities.
• Ability to work non-traditional hours, including nights, weekends, and holidays as needed.

Critical Competencies

• Ensures Accountability – follows through on commitments and makes sure others do the same. Acts with a clear sense of ownership. Takes personal responsibility for decisions, actions, and failures. Establishes clear responsibilities and processes for monitoring work and measuring results.
• Action Oriented – readily takes action on challenges, without unnecessary planning. Identifies and seizes new opportunities.
• Demonstrates Self-Awareness – reflects on activities and impact on others. Proactively seeks feedback without being defensive. Admits mistakes and gains insight from experiences.
• Self-Development – shows personal commitment and takes action to continuously improve. Accepts assignments that broaden capabilities. Earns from new experiences, from others, and from structured learning. Makes the most of available development resources.
• Optimizes Work Processes – identifies and creates the processes necessary to get work done. Seeks ways to improve processes, from small tweaks to complete reengineering.

What We Offer

• Competitive salary based on experience, plus sales commission.
• Comprehensive benefits package, including health insurance, paid time off, and complimentary tickets to games.
• Opportunities for professional development and networking in the sports industry.
• A fun, collaborative work environment with a team that shares your love for hockey.

Location

Work is principally in an office environment at the Team’s head office on Water Street in St. John’s, Newfoundland.

Application

Don’t miss this exciting opportunity to be a key player in the success of the Newfoundland Regiment Hockey Team! If you’re ready to take on this dynamic role, send your resume to [e-mail] with TICKET SALES in the subject line.