Territory Product Support Manager – Ag Parts & Service

Brandt Group of Companies; Regina; On-site; CAD 75,000 - 95,000; Full time

Job summary

A leading agricultural machinery firm is seeking a dedicated Territory Product Support Manager to enhance service capabilities. This remote role requires extensive travel within Canada (Alberta, Saskatchewan, Manitoba) to support dealers and resolve service issues. The ideal candidate has a background in mechanical technology or agriculture, strong leadership skills, and excellent communication abilities. Apply to join the team!

Qualifications

• Must possess a high level of customer focus.
• Valid Driver's License is required.
• Experience with agriculture equipment is a great asset.

Responsibilities

• Promote Parts booking programs to grow parts sales.
• Maintain strong dealer relationships.
• Resolve service issues with Brandt products.
• Administer Product Warranty/Product Improvement Program.
• Gather and document failure data.
• Lead repair efforts in major failures.
• Assist in the creation of dealer training materials.

Skills

Leadership

Planning

Time management

Problem-solving

Effective communication

Analytical thinking

Education

Mechanical Technologist or similar education/experience

Job description

Brandt is currently seeking a passionate and vibrant Territory Product Support Manager – Ag Parts & Service, based remotely in Saskatchewan to join our team. This role requires the ability to travel to Alberta, Saskatchewan and Manitoba.

This position plays a critical role in strengthening Brandt’s dealer service capabilities. You'll work closely with Dealer Service and Parts teams to improve support, ensure appropriate parts inventory, and provide training on systems and processes. The role involves fieldwork to diagnose and resolve service issues, assist with product improvement programs, and ensure proper equipment setup.

Acting as a key liaison between dealers, customers, and internal teams, this role gathers field insights, reports technical issues, and drives continuous product and service improvements to enhance customer satisfaction.

Duties and Responsibilities

• Promote Parts booking programs and work with dealers to grow parts sales
• Maintain strong relationships with the Service and Parts personnel at the dealership
• Work with dealers to resolve service issues that may arise for Brandt products
• Assist in administering Company Product Warranty/Product Improvement Program (PIP)
• Responsible to gather and document failure data on recurring failures where there is not a known resolution (i.e. equipment size, configuration, type and mode of failure)
• Communicate directly with dealers, Territory Managers, and other internal departments to maintain relationships with the customer throughout the failure and product resolution time
• Make recommendations and work with Platform Team Leads and Quality/Operations to find a sufficient resolution
• Continue to investigate field issues until resolution is found
• Monitor customer and dealer satisfaction upon resolution
• In major failures, lead and coordinate the repair efforts with the Dealer, Territory Manager, and any necessary internal departments using all necessary resources available
• Contribute to and implement the Customer Support Strategy in coordination with the Territory Manager for each dealer
• Assist the service team in the development of informative training materials
• Provide dealer service and warranty training
• Travel requirement up to 70% on an as needed basis
• Travelling with a dealer representative will be involved to be successful in this role to effectively:
• Gather further information in a timely manner
• Confirm alignment, configuration and proper set up
• Take measurements, gather environmental data, and observe operating methods
• Instruct dealer tech on minor adjustments or installations as required based off engineering approved modifications
• Make follow up calls

Required Skills:

• An experienced leader
• Excellent planning, organizational, and time management skills
• Strong problem-solving skills
• Effective communication skills (both written and oral)
• Ability to think analytically

Required Experience:

• Possess a high level of customer focus
• Possess a valid Driver’s License
• A successful candidate is a Mechanical Technologist or has similar education/experience
• A farming background and/or experience with agriculture equipment is a great asset

To apply for this position please visit www.brandtjobs.com and enter the tracking code 10814-046 into the search field.

We would like to thank all candidates in advance for their interest in this position, however only those being considered will be contacted.