Temp Customer Service Representative

Nihon Kohden; Canada; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading medical technology company in Canada is seeking a Customer Service Representative to provide outstanding service and process orders accurately. The ideal candidate will have over a year of customer service experience, strong communication skills, and preferably SAP knowledge. This full-time position typically works weekdays from 8:00 a.m. to 5:00 p.m., with some flexibility needed. Compensation ranges from $19.00 to $25.00 per hour based on experience and skills.

Benefits

Benefits package

Professional development opportunities

Qualifications

• 1+ years of experience in customer service and order entry.
• Must be able to communicate verbally and in writing in English.
• A background in business or a related field is preferred.

Responsibilities

• Complete accurate entry of customer orders.
• Provide superior customer service by resolving questions promptly.
• Keep management informed of area activities and issues.

Skills

Excellent communications and public relations skills

Attention to detail

Good interpersonal skills

Ability to work independently

Ability to work in a team environment

Tools

SAP

Job description

Customer Service Representative>

Customer Service Representative provides excellent customer service, processes customers’ consumable purchase orders accurately and on time, and maintains strong professional relationships. Assists customers with new orders, advises on the status of orders in process, furnishes information on new products and processes returns.

Essential Functions and Main Duties

• Complete accurate entry of customer orders
• Effectively perform miscellaneous customer service and clerical functions
• Establish and maintain professional working relations with customers
• Provide superior customer service by resolving questions, requests, and problems promptly and courteously
• Keep customers informed of Company policies, procedures, and status of their orders and accounts
• Assist and support company personnel as needed
• Keep management informed of area activities and of any significant problems
• Adhere to all company policies, procedures, and business ethics codes
• Duties may be modified or assigned at any time based on business need

Qualifications

• 1+ years of experience in customer service and order entry
• SAP experience preferred
• Level and compensation depend on location, experience, education and skills
• Excellent communications and public relations skills
• Display attention to detail
• Good interpersonal and public relations skills
• Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English
• Able to work effectively both independently and in a collaborative team environment

Compensation

The anticipated range for this position is $19.00 to $25.00/hr. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location.

Perks and Benefits

Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America

Working Conditions

Schedule

The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday–Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company’s discretion.

Physical

Generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, and color vision. More specific details may be provided as needed or requested.

Travel

Minimal

Access to Customer Sites

Not Required

Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices.

Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at [e-mail] .