Telematics & EV Chargers Product Specialist

Element Fleet Management; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading fleet management company is seeking a Telematics and EV Chargers Product Specialist. The role involves coordinating telematics installations, managing client requests, and ensuring accurate billing. Ideal candidates will have a Bachelor's degree and at least 3 years of relevant experience, particularly in customer service and project management. Strong analytical and SQL skills are required. This opportunity offers comprehensive benefits in an innovative work environment.

Benefits

Comprehensive health benefits

Paid time-off programs

Culture of innovation and empowerment

Qualifications

• 3+ years of experience in Customer Service and Project Management.
• Proficient with SQL and familiar with coding.
• Experience analyzing data and identifying trends.

Responsibilities

• Coordinate and report telematic installation volume monthly.
• Manage client requests and follow-ups.
• Ensure accurate billing detail records.

Skills

Customer Service

Project Management

SQL skills

Analytical skills

Communication skills

Teamwork

Education

Bachelor's degree in Computer Science, Information Systems, Business Administration, Engineering

Tools

GEOTAB

Telematics systems

Job description

Overview

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

Telematics and EV Chargers Product Specialist

The role of this position will be focused on processing all operational requests for installation and telematics client’s support. Additionally, he will be in charge of managing, coordinating and reporting the installation of telematics for electric chargers.

Responsibilities

• Coordinating and reporting telematic installation volume on a monthly basis
• Follow-up on suppliers and clients’ requests
• Billing/AP (Accounts Payable) - create and report billing detail records
• Ticket tracking (follow-up escalations)
• Follow-up to disconnections or technical issues with the devices

Requirements

• Bachelor's degree, preferably in Computer Science, Information Systems, Business Administration, Engineering, or equivalent experience required
• At least 3 years of experience in Customer Service, Project Management and Telematics services
• Proficient SQL skills and some familiarity with coding languages
• Knowledge of the automotive industry and basic automotive technical knowledge
• Fluent English: +80% (conversation, reading and speaking)
• Experience working with Key Performance Indicators to drive business value; aligned to accomplish Element's goals
• Customer service experience (confirmed)
• Experience with troubleshooting technical issues
• Critical urgency mindset
• Knowledge analyzing large amounts of data and identifying trends
• Strong data & analytical skills with the ability to solve technical problems
• Highly organized and able to manage multiple tasks simultaneously
• Communication and relationship management skills
• Teamwork, cooperation, and proactive mindset
• Preferred technical competence using GEOTAB or telematics systems

What’s in it for You

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve you and your family
• Paid time-off programs (vacation, sick leave, and holidays) and additional benefits

Candidates must be willing to comply with a pre-employment background check.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [e-mail] or call 55 5018 7100.