Technology Analyst

Infosys; Burnaby; On-site; CAD 75,000 - 94,000; Full time

Job summary

A global consulting and digital services leader, Infosys, seeks a Production Support Engineer for its Burnaby location. The role involves ensuring stability and compliance of critical applications, requiring expertise in SQL, Snowflake, and Splunk. Ideal candidates will have a strong background in production support within a data privacy framework, proven analytical skills, and the ability to work under pressure. This is a full-time position, offering a competitive salary along with the opportunity to join a dynamic global team.

Qualifications

• Bachelor’s degree required; candidates with equivalent experience considered.
• Experience in production support or application support roles is essential.
• Strong analytical and communication skills are vital.

Responsibilities

• Collaborate with teams for root cause analysis and incident management.
• Lead production support activities for critical data privacy applications.
• Monitor application performance using tools like Splunk.

Skills

SQL

Snowflake

Splunk

API Troubleshooting

Incident Triage

Production Support

Education

Bachelor’s degree or foreign equivalent

Tools

ServiceNow

JIRA

Job description

Job Description

We are seeking a dedicated and experiencedProduction Support Engineerto ensure the stability, performance, and privacy compliance of critical applications in a 24×7 production environment. This role is part of theData Management & Governanceteam, with a strong emphasis onData Privacy. The ideal candidate will have expertise inSQL,Snowflake,Splunk, andAPI troubleshooting, along with experience supportingprivacy-centric platformsand ensuring adherence todata protection regulations.

Key Responsibilities:

• Collaborate with data management, development & infrastructure teams for root cause analysis.
• Lead production support activities for mission-critical data privacy applications.
• Monitor system health & performance using Splunk & Grafana.
• Investigate & resolve application issues, ensuring minimal downtime.
• Manage incidents & service requests in alignment with SLAs.
• Provide support for APIs & data-related issues, including Snowflake queries.
• Participate in 24×7 rotational shifts & ensure smooth handovers.
• Document troubleshooting steps &contribute to knowledge base.

Must-Have Skills:

• Database & Querying:SQL
• Data Platforms:Snowflake
• Monitoring & Logging:Splunk, Grafana
• Application Support Experience:Incident triage, root cause analysis, resolution
• API Troubleshooting:RESTful APIs, error handling, &performance monitoring
• Production Environment:Experience in 24×7 support models, including on-call rotations
• Understanding of data privacy principles and secure data handling

Good-to-Have Skills:

• Database Technologies:Oracle
• Cloud Exposure:AWS, Azure, or GCP
• Automation & Scripting:Python, Shell scripting
• ITIL Practices:Incident, Problem & Change Management
• Ticketing Tools:ServiceNow, JIRA
• Exposure to privacy management applications / tools

Qualifications:

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Candidates authorized to work for any employer in Canada without employer based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• Candidate must live within commuting distance ofBurnaby, BCor be willing to relocate.
• Experience in production support or application support roles.
• Strong analytical & communication skills.
• Ability to work under pressure & manage multiple priorities
• Knowledge of data privacy regulations is a plus

The job may entail extensive travel. The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email, and face to face.

Estimated annual compensation range for the candidate based in the below location will be:
British Columbia - $75000 to $93454

EEO/About Us

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Country

Canada

State / Region / Province

British Columbia

Work Location

Burnaby

Interest Group

Infosys Limited

Domain

Telecom

Skillset

Process|Service Management|ITIL, Technology|Infra_ToolAdministration-ITSM|ServiceNow

Company

ITL Canada

Role Designation

834ATALYCD Technology Analyst