Technology Analyst

Infosys; Burnaby; On-site; CAD 75,000 - 94,000; Full time

Job summary

A global leader in digital services is seeking a dedicated Production Support Engineer in Burnaby. The candidate will ensure the stability and privacy compliance of critical applications in a 24/7 environment. Ideal applicants should possess strong SQL and Snowflake expertise along with a background in data privacy. Responsibilities include leading application support, monitoring system performance, and troubleshooting APIs. Work location is in Burnaby, BC with a competitive salary range of $75,000 to $93,454 annually.

Qualifications

• Experience in production support or application support roles.
• Strong analytical and communication skills.
• Ability to work under pressure and manage multiple priorities.

Responsibilities

• Collaborate with teams for root cause analysis.
• Lead production support for data privacy applications.
• Monitor system health using Splunk and Grafana.

Skills

SQL

Snowflake

Splunk

API Troubleshooting

Incident Resolution

Data Privacy Principles

Education

Bachelor's degree or foreign equivalent

Tools

ServiceNow

JIRA

Job description

Overview

We are seeking a dedicated and experienced Production Support Engineer to ensure the stability performance and privacy compliance of critical applications in a 24/7 production environment. This role is part of the Data Management & Governance team with a strong emphasis on Data Privacy. The ideal candidate will have expertise in SQL, Snowflake, Splunk and API troubleshooting along with experience supporting privacy-centric platforms and ensuring adherence to data protection regulations.

Responsibilities

• Collaborate with data management development & infrastructure teams for root cause analysis.
• Lead production support activities for mission-critical data privacy applications.
• Monitor system health & performance using Splunk & Grafana.
• Investigate & resolve application issues ensuring minimal downtime.
• Manage incidents & service requests in alignment with SLAs.
• Provide support for APIs & data-related issues including Snowflake queries.
• Participate in 24/7 rotational shifts & ensure smooth handovers.
• Document troubleshooting steps & contribute to knowledge base.

Must-Have Skills

• Database & Querying: SQL
• Data Platforms: Snowflake
• Monitoring & Logging: Splunk Grafana
• Application Support Experience: Incident triage root cause analysis resolution
• API Troubleshooting: RESTful APIs error handling & performance monitoring
• Production Environment: Experience in 24/7 support models including on-call rotations
• Understanding of data privacy principles and secure data handling

Good-to-Have Skills

• Database Technologies: Oracle
• Cloud Exposure: AWS Azure or GCP
• Automation & Scripting: Python Shell scripting
• ITIL Practices: Incident Problem & Change Management
• Ticketing Tools: ServiceNow JIRA
• Exposure to privacy management applications / tools

Qualifications

• Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Candidates authorized to work for any employer in Canada without employer based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• Candidate must live within commuting distance of Burnaby BC or be willing to relocate.
• Experience in production support or application support roles.
• Strong analytical & communication skills.
• Ability to work under pressure & manage multiple priorities
• Knowledge of data privacy regulations is a plus

The job may entail extensive travel. The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone email and face to face.

Estimated annual compensation range for the candidate based in the below location will be :

British Columbia - $75000 to $93454

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.