Techno-Functional SAP Service Cloud V2 Consultant

Software International; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

A tech consultancy firm is seeking a Techno-Functional SAP Service Cloud V2 Consultant for a 1-year contract based in Toronto, ON. The role involves designing and implementing SAP solutions, customizing applications, and collaborating with stakeholders. Ideal candidates have 3-5 years of experience in SAP Service Cloud V2 and a Bachelor's degree in a relevant field. Strong technical skills and communication abilities are essential for success.

Qualifications

• 3-5 years of hands-on experience as an SAP Service Cloud V2.
• Strong green field implementation experience of prior version of C4C.
• SAP certifications preferred.

Responsibilities

• Develop and implement SAP Service Cloud V2 solutions.
• Customize and configure SAP Service Cloud V2 applications.
• Integrate SAP Service Cloud V2 with other systems.
• Provide technical support for SAP applications.
• Work closely with business stakeholders.

Skills

SAP Service Cloud V2

SAP C4C

SAP C/4HANA

SAP Cloud Platform Integration

Problem-solving

Communication

Education

Bachelor's degree in computer science or related field

Job description

Techno-Functional SAP Service Cloud V2 Consultant

Job Openings Techno-Functional SAP Service Cloud V2 Consultant

Overview

Software International (SI) supplies technical talent to a variety of Fortune 100/500/1000 and other companies in Canada/US. We currently have a 1 year long contract with our F500 consulting client as a Techno-Functional SAP Service Cloud V2 Consultant.

Role: Techno-Functional SAP Service Cloud V2 Consultant

Location: Toronto, ON - remote

Required Start Date: ASAP

Contract Type: 1 year contract

Responsibilities

• Design and Implementation: Develop and implement SAP Service Cloud V2 solutions and instances as Green Field to meet business requirements.
• Customization and Configuration: Customize and configure SAP Service Cloud V2 applications, including workflows, reports, business rules, extensions, integrations, KUT fields, and custom objects.
• Integration: Integrate SAP Service Cloud V2 with other systems and third-party applications.
• Technical Support: Provide technical support and troubleshooting for SAP Service Cloud V2 applications.
• Collaboration: Work closely with business stakeholders to understand their needs and translate them into technical solutions.
• Security: Ensure the security and compliance of SAP Service Cloud V2 applications.
• MUST Have: Strong proficiency in SAP Service Cloud V2, SAP C4C, SAP C/4HANA, and SAP Cloud Platform Integration, Utilities Industry.

Qualifications

• Experience: 3-5 years of hands-on experience as an SAP Service Cloud V2 and/or strong green field implementation experience of prior version of C4C.
• Technical Skills: Strong proficiency in SAP Service Cloud V2, SAP C4C, SAP C/4HANA, and SAP Cloud Platform Integration.
• Functional Knowledge: Understanding of customer service processes of Utilities companies and best practices.
• Certifications: SAP certifications such as SAP Certified Application Associate - SAP Service Cloud V2 are preferred.
• Soft Skills: Excellent problem-solving skills, strong communication abilities, and the capacity to work collaboratively in a team environment.
• Education: Bachelor's degree in computer science, information technology, or a related field.

Preferred Skills

• Experience with other SAP solutions (e.g., SAP Sales Cloud, SAP Marketing Cloud).
• Knowledge of integration tools like SAP Cloud Platform Integration Suite.
• Familiarity with Agile methodologies and DevOps practices.