Technician Support Specialist - Construction & Forestry (Bilingual)

Brandt Group of Companies; Regina; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading equipment service provider is seeking a Technician Support Specialist - Construction & Forestry in Regina. This role involves providing critical technical machine assistance, diagnosing issues, and collaborating with service teams. Candidates should have a Heavy Equipment Technician background and strong communication skills. Join a dynamic team that values technical expertise and customer service.

Qualifications

• Experience providing technical assistance to service teams.
• Strong computer skills and communication abilities.

Responsibilities

• Provide technical support using John Deere technologies.
• Investigate platform data for issue diagnosis.
• Collaborate with various teams to improve processes.
• Update and maintain technical databases.

Skills

Technical machine assistance

Problem diagnosis and troubleshooting

Effective communication

Education

Heavy Equipment Technician background

Job description

Overview

Brandt is currently seeking a Technician Support Specialist - Construction & Forestry (Bilingual) based in our Customer Support Center in Regina. In this position, your primary responsibility will be providing technical machine assistance to the Brandt service teams. This role is a crucial link between Brandt technicians and engineers at John Deere C&F facilities. This opportunity is well-suited for experienced technicians with a keen interest in technology and individuals with a technology-focused background and a flair for mechanical systems.

Responsibilities

• Provide technical machine assistance to Brandt service teams using John Deere Case & Contact Management System (CCMS).
• Investigate and research the factory’s platform data to diagnose and troubleshoot issues that are hard to fix.
• Leverage John Deere technologies to diagnose and assist Brandt service teams with troubleshooting.
• Communicate appropriate actions to the service technician via telephone, e-mail, or ticketing system.
• Follow up on previous recommendations to ensure problem resolution, identify learning opportunities and document insights.
• Identify and communicate opportunities for technician training and development.
• Collaborate with the Machine Monitoring, Brandt Service Times, and Proactive Maintenance teams to address equipment abnormalities, streamline quoting processes, and identify revenue-generating opportunities.
• Meet Key Performance Indicators (KPIs) for the Brandt Technical Assistance Center (BTAC).
• Update and maintain the Technical Solution Database.
• Develop repair procedures for emerging issues, product enhancements, and warranty work to enhance technician efficiency and increase revenue.
• Other duties may be assigned.

Qualifications

• Heavy Equipment Technician background with machine troubleshooting experience.
• Proficient computer skills and effective communication abilities.