Technical Writer

LanceSoft Inc; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading financial services company is looking for an experienced Technical Writer in Toronto. This role involves creating comprehensive documentation for the new Encore system, which centralizes Business Banking data. The successful candidate will translate technical rules into plain language and develop a user guide while collaborating with technical teams. This position offers exposure to credit risk data and contributes to long-term documentation standards.

Qualifications

• 7+ years of experience in technical writing with a proven track record.
• Ability to translate technical code into plain language.
• Experience collaborating with developers to validate logic.

Responsibilities

• Develop a consolidated user guide for the Business Banking Transformation project.
• Document operating procedures for the Encore system.
• Translate complex technical rules into clear documentation.

Skills

Technical writing

SQL

ETL/DataStage

Collaboration with technical teams

Analytical skills

Communication

Stakeholder management

Education

Commerce, Business, Economics, Computer Science or related field

Job description

Overview

Location: Hybrid - Toronto. Schedule: 9am-5pm Monday-Friday; standard 37.5 hrs/week. Contract Duration: ASAP to Oct 31, 2026 (approx. 6.5 months). Location subject to change: 3–4 days onsite may be required based on business needs. Possibility of extension & conversion to FTE.

Reason: Additional workload.

Story Behind the Need

Business group: Credit Risk Data & Analytics – Business Banking. This group consolidates Business Banking data across the organization and supports strategic data initiatives, new data feeds, and enterprise‑level reporting.

Project: The Business Banking Transformation project requires a technical writer to develop a consolidated, living Encore User Guide that captures field‑level definitions and the underlying logic of derived fields within Encore. The role will also establish and document operating procedures to ensure the artifact remains accurate, current, and sustainably maintained.

Encore is a new system that centralizes Business Banking data. The primary responsibility is to translate complex technical rules and code into clear, plain‑language documentation consumable by a wide range of business and technical users.

Candidate Value Proposition: The successful candidate will gain exposure to Business Banking credit risk data and work closely with cross‑functional partners across the Bank. This role is highly visible, foundational to the new Encore platform, and offers the opportunity to shape long‑term documentation standards for Business Banking data.

Must Have Skills

1. 7+ years of experience in technical writing, with demonstrated ability to create clear, concise, high quality documentation (user guides, data definitions, process documentation).
2. Strong ability to read and understand technical code/logic (e.g., SQL, ETL/DataStage) and translate it into simple, plain language explanations for non technical stakeholders.
3. Experience collaborating with technical teams (developers, data engineers) to gather information and validate system logic.

Nice to Have Skills

1. Working knowledge of SQL or ETL tools to support understanding of transformation logic.
2. Familiarity with business banking, credit risk, or financial services data environments.
3. Experience documenting data warehouses, data flows, or data transformation rules.
4. Previous experience in large enterprise environments (e.g., *** or similar financial institutions).

Soft Skills Required

Strong analytical, strategic thinking, communication, and stakeholder management skills.

Education

Educational background in Commerce, Business, Economics, Computer Science, or a related technical field.

Best vs. Average Candidate

Best Candidate: Strong technical writing background with hands‑on experience creating BRDs, FSDs, STMs, data dictionaries, and process maps. Can read and interpret SQL, ETL code, and system logic, and convert it into clear documentation without heavy IT hand‑holding. Familiar with credit risk concepts and Business Banking data models. Comfortable working in complex data environments with customized repositories.

Candidate Review & Selection – Interview Process

1. 1 round – in person at 40 King (Wed, Thurs or Fri) – 45 minutes – with HM and Director.
2. Candidates may submit examples of previous technical documentation prior to the interview (highly recommended).

Hiring Manager’s availability to interview: ASAP.

Note: will review any requests for accommodations put forward by Suppliers.