Technical Writer

ProViso Staffing; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading company is looking for a skilled Technical Writer to join their cybersecurity team. The ideal candidate will have a strong technical background, excellent writing skills, and experience in creating and improving technical documentation. Responsibilities include drafting manuals and diagrams, gathering team feedback, and facilitating better incident response through enhanced documentations. Candidates should possess over 8 years of experience and a relevant bachelor’s degree.

Qualifications

• 8+ years of experience in technical writing.
• Experience creating a knowledge base for cybersecurity.
• Ability to translate procedures into management documents.

Responsibilities

• Create technical documentation, diagrams, and visual aids.
• Gather feedback from technical teams to improve documents.
• Update process documentation relevant to the team.

Skills

Technical Writing

Critical Thinking

Problem-Solving

Research Skills

Analytical Skills

Communication

Education

Bachelor’s degree in a technical field

Tools

SharePoint

Visio

JIRA

Power BI

MS Office Suite

Job description

Story Behind the Need:

• Business Group: Security Incident management and response.
• Project: Spearhead the creation and improvement of technical documentation such as processes, procedures, and investigative response capability

Candidate Value Proposition:

• Exposure to technical areas such as incident response, critical investigations, cyber security breaches.
• Help bank improve documentations and better respond in the future.

Typical Day in Role:

• Creates diagrams, charts, and other visual aids to assist readers in understanding a product or process.
• Gathers feedback from business partners, internal technical team and vendor to improve technical documents.
• Ability to take existing and potential content and improve it
• Convert complex documentation to easy language for multiple audiences
• Writes and edits technical documents including reference manuals and product manuals which may include screenshots and tutorials
• Plans writing processes and sets timelines and deadlines.
• Recording meeting minutes for Incident Response calls and team meetings, as needed.

Candidate Requirements/Must Have Skills:

• 8+ Years of experience in technical writing, 5+ Experience in SharePoint, Visio, JIRA
• Creating and designing a knowledge base for practical use of all Cyber security project employees. Writing document & playbooks
• Recent experience in Translating practical procedure documents into high-level management level document for audit and summary purposes.
• Assisting in updating process documents defined and created by management. These processes are relevant to all activities in which the team is involved.
• Improving technical understanding of company security technologies.

Nice-To-Have Skills:

• Power BI, MS office suite
• Experience writing law enforcement documents is preferred

Soft Skills:

• Communicating effectively orally and in writing
• Critical thinking and problem-solving skills
• Strong research and analytical skills
• Ability to undertake multiple projects and deliver on tight deadlines
• Detail-oriented
• Ability to meet deadlines and to work independently.
• Excellent organizational skills and attention to detail.
• Excellent writing, editing, and communication skills

Education:

• Bachelor’s degree in a technical field such as computer science or relevant work experience is required

Interview:

• 1 – 30mins – MS team – HM & Team member– Soft skills & technical skills – 10 questions
• 2 – 30mins – MS teams – HM – Technical writer – Skills & positions – 5 questions

Best vs Average:

• Ideally the candidate would have experience in Cyber security & Law enforcement – with a strong background in public speaking.

Job Details

13253

Contract

1 year

Scarborough