Technical Writer

Interac Corp.; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A Canadian digital payment company is searching for an experienced Technical Writer to produce engaging documentation for diverse projects. The role involves collaboration with cross-functional teams, focusing on compliance, technical accuracy, and user-centric writing. Ideal candidates will have a degree in a relevant field and strong skills in technical communication tools. This position offers a chance to shape digital services that benefit over 20 million transactions daily.

Benefits

Competitive compensation

Continuous learning opportunities

Employee benefits

Qualifications

• 5+ years of professional technical writing, editorial, or copywriting experience.
• Experience engaging with technical subject matter experts.
• General knowledge of coding, software design, and IT Service Management practices.

Responsibilities

• Create, develop, and maintain exceptional technical documentation.
• Foster a culture of continuous improvement in documentation practices.
• Build rapport with subject matter experts across teams.

Skills

Technical writing

Communication

Attention to detail

Problem-solving

Time management

Education

Degree in Information Technology, Computer Science, Technical Communication, or related

Tools

Confluence

MS Teams

SharePoint

ServiceNow Knowledge Base

Word

PowerPoint

Excel

Job description

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact among a community of creative thinkers, problem solvers, technical virtuosos, and high-performance application developers? We want to hear from you.

Reporting to the Leader, Business and Information Security Office (BISO) and IT Compliance Management, the Technical Writer will work with cross-functional teams and Agile squads to produce documentation in support of assigned projects. Because compliance is within our mandate, the Technical Writer will also be heavily involved in ensuring content supports our compliance with industry standards. They will write documentation that is engaging, consistent, user-friendly, accurate, and follows our documentation standards.

You'll be responsible for:

• Building a rapport with subject matter experts across teams and squads to generate clear and accurate content that is up-to-date, effective, and user-centric.
• Fostering a culture of continuous improvement within the team by consistently refining and optimizing our processes and documentation practices.
• Adopting and practicing the Agile principles and values followed by Interac.
• Creating, developing, and maintaining exceptional technical documentation in the form of procedures, policies, processes, standards, as well as build and playbooks.
• Analyzing processes to understand and document workflows.
• Demonstrating the ability to achieve successful outcomes while managing workload and competing priorities.
• Guiding the creation of well-structured repositories to track documentation and references for projects or ongoing operations.
• Periodically reviewing and updating the library of technical terms and documentation knowledge base.
• Staying updated with industry trends and best practices in content writing and sharing insights with the team.
• Developing and publishing best practices and resources to enable Interac employees to effectively self-manage knowledge and tools.

You bring:

• 5+ years of professional technical writing, editorial, or copywriting experience.
• A degree in Information Technology, Computer Science, Technical Communication, English, or a related discipline such as Communications, Journalism, or English.
• Experience engaging with, guiding, and extracting knowledge from technical subject matter experts.
• Initiative and confidence to navigate obstacles proactively.
• General knowledge of technical disciplines like coding, software design, servers, databases, networks, cloud, certificates, and middleware.
• Familiarity with IT Service Management (ITSM) practices like DevOps, DevSecOps, and ITIL.
• The ability to create clear, accessible writing with a keen eye for consistency and technical accuracy.
• Experience managing end-to-end documentation creation with strong time-management skills.
• Understanding of knowledge management practices.
• Excellent interpersonal, communication, presentation, and problem-solving skills.
• Ability to thrive in a Payment Card Industry (PCI) and ISO27001 governed environment.
• Attention to detail and critical thinking skills.
• Passion for technical information, with the ability to focus on details without losing sight of end goals.
• Proficiency in Word, PowerPoint, Excel, and their templates.
• Experience with knowledge management tools like Confluence, Lucidchart, MS Teams, SharePoint, and ServiceNow Knowledge Base is an asset.

Eligibility to work for Interac in Canada in a full-time capacity is required.

Interac requires employees to complete a background check, including criminal record, safety verification, ID cross-check, education verification, and possibly credit and social media checks.

How we work

We foster a culture of excellence, connection, and continuous learning, offering competitive compensation, benefits, and investment in your growth.

Be aware of fraudulent employment offers using Interac’s name and logo. Interac will never ask for money for employment. Report any suspicious activity.

About Us

Interac empowers Canadians to transact digitally with confidence. We prioritize security and innovation, connecting with nearly 300 financial institutions and facilitating over 20 million transactions daily. We value workplace culture, community, and citizenship, and are proud to be a trusted Canadian financial brand.

For more information, visit In The Know.