Technical Support Technician

-; Windsor; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading wind energy company in Ontario is seeking a Technical Support Technician to provide technical support in manufacturing wind turbine blades. The role includes ensuring safe production processes, troubleshooting, and process improvement. Desired qualifications include an associate degree, manufacturing experience, and technical support expertise. This position offers competitive compensation ranging from $25 to $30 per hour and opportunities for growth in a sustainable energy environment.

Benefits

Dental and vision coverage

Generous Paid Time Off (PTO)

401(k) plan with employer match

Tuition assistance

Global bonus

Qualifications

• 4 years of manufacturing experience or equivalent.
• Minimum 2 years' experience in technical support.
• Experience composing work instructions.
• Ability to present information effectively.

Responsibilities

• Ensure safe production processes.
• Troubleshoot process problems to reduce downtime.
• Monitor equipment performance and implement solutions.
• Update and maintain Production Work Instructions.

Skills

Manufacturing experience

Technical support experience

Lean principles understanding

Communication skills

Problem-solving skills

Education

Associate degree (AA) or equivalent

Job description

Technical Support Technician

The Technical Support Technician provides technical support and improves processes in the manufacturing of wind turbine blades. This is not an IT Help Desk Role. Looking for manufacturing and production equipment background!

Responsibilities

• Owner of Technical Support processes within assigned production area
• Ensure that production processes may be conducted safely
• Work closely with Production staff to ensure that the production plan is met
• Assist with the troubleshooting of process problems and implement solutions which reduce downtime and minimize maintenance costs
• Monitor process equipment performance to identify potential errors and implements solutions to eliminate reoccurrence of those problems
• Lead and co‑facilitator of process improvement projects
• Lead technology transfer projects, new process introduction, and production capacity expansions
• Update and audit Bill of Material for assigned process area
• Responsible for creation, validation, and maintenance of Production Work Instructions
• Develop and update process procedures to ensure that documentation is accurate and understandable.
• Provide technical support to the factory's production and logistics functions concerning product documentation
• Interface with all levels of management and employees to gather information and provide guidance for implementation
• Synthesize complex or diverse information; collect and research data
• Translate concepts and information into images; use feedback to modify designs; apply design principles; demonstrate attention to detail
• Balance team and individual responsibilities; exhibits objectivity and openness to others' views; give and welcome feedback
• Follow policies and procedures; completes administrative tasks correctly and on time; support organization's goals and values
• Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; uses equipment and materials properly
• Manage Site Specific instruction for the factory.
• All other duties as assigned

Qualifications/Competencies

• Associate degree (AA) or equivalent from two-year college or technical school
• 4 years of manufacturing experience and/or training; or equivalent combination of education and experience.
• Minimum 2 years' experience in technical support technician
• Experience composing work instructions
• Experience formulating and processing engineering change requests
• Preferred - understanding of 'lean' principles
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

What we offer

We offer a position with great development opportunities in an inspiring environment at the world's number one wind turbine producer. Among the many amenities we offer:

• Great benefits coverage that includes dental and vision.
• Generous Paid Time Off (PTO) policies.
• Great 401(k) plan (with employer match).
• Tuition assistance.
• Global bonus

Available Shifts

• Friday - Sunday from 6 am - 6:30 pm ($3/hour differential)
• Friday - Sunday from 6 pm - 6:30 am ($6/hour differential)

Pay Range

$25 - $30 per hour.

BEWARE - RECRUITMENT FRAUD

It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

DEIB Statement

At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas

Vestas is the energy industry's global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future.

Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.

To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join Talent Universe to receive notifications on new and relevant postings.