Technical Support Specialist

ServiceTitan; Remote; CAD 60,000 - 80,000; Full time

Job summary

A software solutions provider in Canada is looking for customer support specialists to assist customers through various channels. The role requires excellent people skills and the capacity to master complex software applications while providing troubleshooting assistance. Candidates should be self-motivated problem solvers who can thrive in a dynamic environment. Competitive salary and comprehensive benefits offered, including health and wellness, development opportunities, and more.

Benefits

Flexible time off

Comprehensive health and wellness benefits

Career advancement opportunities

Qualifications

• Excellent people skills, including empathy and confidence.
• Ability to thrive in a feedback-oriented culture.
• Self-motivated with strong critical thinking skills.

Responsibilities

• Assist customers with software via phone, chat, and email.
• Become a product expert and create solutions to customer needs.
• Provide troubleshooting assistance for complex software.

Skills

People skills

Critical thinking

Problem-solving

Adaptability

Mastery of complex software

Tools

Quickbooks

Job description

Overview

Employer Industry: Software Solutions for Trades

Why Consider this Job Opportunity

• Salary up to $26.25 CAD
• Flexible time off with ample learning and development opportunities
• Comprehensive health and wellness benefits, including company-paid medical, dental, and vision
• Opportunities for internal transfers and career advancement within the organization
• Recognition programs for great work, including peer-nominated awards
• Support for parents, including adoption reimbursement and maternity support

What to Expect (Job Responsibilities)

• Utilize support tools to assist customers with software via phone, chat, email, and screen-sharing sessions
• Become a product expert and develop creative solutions to meet customer needs
• Influence product changes by submitting bugs to developers and ensuring resolution
• Champion customer needs by sharing feedback and concerns with internal stakeholders
• Master complex software and provide effective troubleshooting assistance

What is Required (Qualifications)

• Excellent people skills, including empathy, patience, and confidence
• Ability to thrive in a feedback-oriented culture and adapt to a rapidly changing environment
• Self-motivated with strong critical thinking and problem-solving abilities
• Proficiency in mastering complex software applications
• Quickbooks/accounting knowledge is a plus

How to Stand Out (Preferred Qualifications)

• Previous experience in customer support or related fields
• Familiarity with software tools and troubleshooting techniques
• Background in trades or understanding of small business operations
• Strong technical aptitude and willingness to learn new technologies

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