Technical Support Representative (Remote)

Concentrix; Russell; Remote; CAD 60,000 - 80,000; Full time

Job summary

A customer service company is looking for remote representatives in Ontario, Canada. This role involves providing exceptional customer service and technical support. Candidates should have at least a high school diploma and some customer service experience. The position offers a base salary of $19.50/hr along with performance incentives. A supportive work environment focused on personal development awaits you.

Benefits

Access to health and wellness programs

DailyPay enrollment option

Mentorship programs

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment.
• Proficient in fast-paced multitasking.

Responsibilities

• Provide world-class customer service and technical support.
• Resolve technical issues related to hardware and software.
• Document and track information for effective issue resolution.

Skills

Customer relationship building

Problem-solving

Multitasking

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Base salary of $19.50/hr, plus performance-based incentives
- Opportunity for career advancement with a focus on personal development and mentorship programs
- Work-from-home convenience with a supportive remote work environment
- Access to health and wellness programs, including medical, dental, and vision insurance
- DailyPay enrollment option to access pay early
- Engaging company culture with celebrations and networking opportunities related to diversity and inclusion

What to Expect (Job Responsibilities):
- Serve as the friendly voice of the client, providing world-class customer service and technical support
- Handle inbound customer support calls and resolve technical issues related to hardware and software
- Track, document, and retrieve information in databases for effective issue resolution
- Maintain knowledge of client products and services, such as smartphones and computers
- Utilize strong problem-solving skills to assist customers in a timely manner

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong focus on building customer relationships and explaining technology
- Ability to work in a quiet, distraction-free environment
- Proficient in fast-paced multitasking with strong problem-solving skills

How to Stand Out (Preferred Qualifications):
- Familiarity with iOS and/or MacOS or comparable technology
- Strong computer navigation skills and PC knowledge
- Eagerness to learn new technologies and adapt to changing schedules

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture

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