Technical Support Manager — 24/7 Team Lead

Tacit Corporation; Toronto; On-site; CAD 75,000 - 90,000; Full time

Job summary

A leading digital ordering solutions provider is seeking a Technical Support Manager in Toronto, Ontario. You will lead a dynamic support team to ensure 24/7 operational success and evolve support processes. Ideal candidates should have a Bachelor’s degree, experience with Zendesk, and a strong technical background in Microsoft technologies. This role offers an engaging environment where your work directly impacts customer satisfaction and product usability.

Qualifications

• Prior experience leading a support team that operates 24/7.
• 3+ years of experience in technical support in a tech company.
• Experience with troubleshooting in a Microsoft environment.

Responsibilities

• Lead a team of analysts providing 24/7 support on 3 shifts.
• Continuously evolve support processes.
• Perform triage, root cause analysis, debugging and troubleshooting of product issues.

Skills

Resourceful and self-starter

Excellent written and verbal communication

Attention to detail

Ability to work independently and as part of a team

Good organizational skills

Education

Bachelor’s degree in Computer Science or Engineering

Tools

Zendesk

Microsoft technologies

Job description

A leading digital ordering solutions provider is seeking a Technical Support Manager in Toronto, Ontario. You will lead a dynamic support team to ensure 24/7 operational success and evolve support processes. Ideal candidates should have a Bachelor’s degree, experience with Zendesk, and a strong technical background in Microsoft technologies. This role offers an engaging environment where your work directly impacts customer satisfaction and product usability.