Technical Support Engineer

PayMyTuition; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A financial technology company in Toronto is seeking a motivated Technical Support Engineer to join their engineering team. Responsibilities include problem-solving for higher-ed customers, addressing complex issues, and monitoring performance metrics. Ideal candidates should have a BS degree, strong communication skills, and experience in SaaS technical support. This full-time position requires proficiency in MySQL and Unix commands.

Qualifications

• BS degree required.
• Proficiency in MySQL and Unix commands.
• Understanding of web applications and database design.
• Strong communication skills for customer interaction.
• Ability to multitask and pay attention to detail.
• Experience in SaaS technical support.
• Eagerness to learn new technologies.

Responsibilities

• Communicate effectively via written and verbal channels to address complex issues.
• Develop knowledge of higher-ed solutions to assist in problem-solving.
• Support higher-ed customers by addressing questions and concerns.
• Identify root causes of technical issues.
• Suggest product improvements to enhance technical solutions.
• Monitor performance metrics to ensure optimal operation.

Skills

MySQL proficiency

Unix commands

Strong communication skills

Multitasking

Attention to detail

Experience in SaaS technical support

Eagerness to learn new technologies

Education

BS degree

Job description

Join to apply for the Technical Support Engineer role at PayMyTuition.

Role Function And Purpose

PayMyTuition’s Engineering team consists of coding experts who develop innovative customer-oriented solutions. The team uses their technical and analytical expertise to drive change in global payments.

Position title

Technical Support Engineer

Location

Toronto - ON

Unit

Engineer

We promote a culture of success and exceeding expectations through developing impactful solutions and building strong teams. We are seeking a motivated, high-energy Technical Support professional to join our engineering team.

Key Responsibilities And Duties

• Communicate effectively via written and verbal channels to address complex issues
• Develop knowledge of our higher-ed solutions to assist in problem-solving
• Support higher-ed customers by addressing questions and concerns
• Identify root causes of technical issues
• Suggest product improvements to enhance technical solutions
• Monitor performance metrics to ensure optimal operation

Skills And Qualifications

• BS degree required
• Proficiency in MySQL and Unix commands
• Understanding of web applications and database design
• Strong communication skills for customer interaction
• Ability to multitask and pay attention to detail
• Experience in SaaS technical support
• Eagerness to learn new technologies

We are excited to consider candidates eager to innovate in international payments.

How To Apply

Send your resume and cover letter explaining your fit for the role to : [e-mail], quoting ‘Bilingual Customer Success Associate’ .

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology