Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Surrey; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Metro Vancouver is looking for a Customer Support Representative. In this role, you will provide inbound support, resolve technical issues, and maintain customer relationships. Strong problem-solving skills and 1+ years of experience are required. Enjoy a remote work setup with a comprehensive benefits package.

Benefits

Performance-based incentives

Comprehensive benefits

Paid training

Opportunities for development

Qualifications

• Minimum 1 year of customer service experience.
• Ability to work evening or overnight shifts.
• Quiet work environment at home.

Responsibilities

• Provide inbound customer support using guidelines.
• Resolve technical issues with hardware and software.
• Document information in databases.

Skills

Building customer relationships

Technical support experience

Problem-solving skills

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity

• Base salary of $21.49/hr, plus performance-based incentives
• DailyPay enrollment option for early access to earnings
• Paid training and lucrative employee referral bonuses
• Comprehensive benefits package including medical, dental, and vision insurance, as well as a retirement savings plan
• Work-from-home convenience with a supportive and inclusive culture
• Opportunities for personal and professional development through mentorship and networking programs

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, including smartphones, tablets, and computers
• Deliver expert customer experiences while offering additional products and/or services

What is Required (Qualifications)

• Strong focus on building customer relationships
• 1+ year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Quiet, distraction-free work environment at home

How to Stand Out (Preferred Qualifications)

• Technical support experience
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions
• Strong computer navigation skills and PC knowledge

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