Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Southwestern Ontario; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Ontario is seeking customer support representatives to provide technical assistance and resolve issues for clients. This remote role offers a competitive salary of $21.49/hr, with opportunities for advancement and a comprehensive benefits package. Ideal candidates will have customer service experience, problem-solving skills, and a quiet workspace at home.

Benefits

Comprehensive benefits including medical, dental, vision

Flexible schedule

Performance-based incentives

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work an evening or overnight schedule.
• Strong problem-solving and computer navigation skills.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware and software.
• Maintain knowledge of client products for exceptional service.

Skills

Customer service experience

Problem-solving skills

Technical support knowledge

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity

• Base salary of $21.49/hr, plus performance-based incentives
• Opportunities for career advancement with 80% of managers promoted from within
• Work-from-home convenience, offering a flexible schedule
• Comprehensive benefits including medical, dental, vision insurance, and paid time off
• DailyPay enrollment option to access pay early
• Supportive and inclusive workplace culture with various employee resource groups

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and services, such as smartphones and tablets
• Deliver exceptional customer experiences with a focus on problem-solving

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong problem-solving skills and ability to ask probing questions
• Quiet, distraction-free workspace at home with high-speed internet

How to Stand Out (Preferred Qualifications)

• Technical support experience is preferred
• Familiarity with iOS and/or MacOS, or comparable technology
• Strong computer navigation skills and PC knowledge
• Eagerness to learn new technologies
• Experience in fast-paced multi-tasking environments

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveWorkplace

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