Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Russell; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company in Ontario is seeking candidates for a customer support role. Responsibilities include providing inbound customer support, resolving technical issues, and maintaining knowledge of client products. Ideal candidates will have at least 1 year of customer service experience and a high school diploma. This role offers remote work with competitive pay, performance-based incentives, and comprehensive benefits.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Paid training and opportunities for career advancement

Access to health and wellness programs

Qualifications

• 1+ year of customer service experience.
• Ability to work evening or overnight shifts.
• Strong computer navigation skills and PC knowledge.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Deliver exceptional customer experiences.

Skills

Customer relationship building

Problem-solving

Multitasking

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity

• Salary up to $21.49/hr, with performance-based incentives
• Paid training and opportunities for career advancement and personal development
• Work from home convenience with a supportive remote work environment
• Comprehensive benefits including medical, dental, and vision insurance
• Opportunities for networking and participation in diverse employee resource groups
• Access to health and wellness programs to promote overall well-being

Responsibilities

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and services, including smartphones, tablets, and computers
• Deliver exceptional customer experiences

Qualifications

• Strong focus on building customer relationships
• Minimum of 1 year of customer service experience
• Ability to work an evening or overnight schedule
• A high school diploma or GED
• Strong problem-solving skills and ability to multitask in a fast-paced environment

Preferred Qualifications

• Technical support experience
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A quiet, distraction-free home work environment

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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