Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Moose Jaw; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service provider is seeking individuals for remote customer support positions. The role involves providing technical assistance, managing customer inquiries, and maintaining client product knowledge. Candidates should have at least 1 year of experience in customer service, possess strong computer skills, and be adaptable to evening or overnight shifts. A comprehensive benefits package and performance-based incentives are offered.

Benefits

Comprehensive benefits package

Performance-based incentives

Flexible work schedule

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work an evening or overnight schedule.
• Strong proficiency in multi-tasking in a fast-paced environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Customer relationship building

Technical support experience

Strong computer navigation skills

Adaptability to new technologies

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity

• Salary up to $21.49/hr, with performance-based incentives
• Opportunity for career advancement, with 80% of managers promoted from within
• Work-from-home convenience, allowing for a flexible schedule
• Comprehensive benefits package including medical, dental, vision insurance, and paid time off
• Access to daily pay through the DailyPay enrollment option
• Supportive and inclusive company culture with various employee resource groups

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and services, including smartphones and computers
• Deliver exceptional customer experiences with a focus on problem-solving

What is Required (Qualifications)

• Strong focus on building customer relationships
• Minimum of 1 year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong computer navigation skills and proficiency in fast-paced multi-tasking

How to Stand Out (Preferred Qualifications)

• Technical support experience preferred
• Eagerness to learn new technologies
• A quiet, distraction-free environment to work from in your home
• Experience with iOS and/or MacOS or comparable technology

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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