Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Cambridge; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking a Customer Support Representative to provide inbound support and resolve technical issues. The position offers a salary of up to $21.49/hour, with performance-based incentives. Enjoy the flexibility of remote work, paid training, and comprehensive benefits. Candidates should have at least 1 year of experience and a high school diploma. Join a supportive environment with opportunities for growth.

Benefits

Paid training

Comprehensive benefits including medical, dental, and vision insurance

Flexible schedule

DailyPay enrollment option

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work an evening or overnight schedule.
• Strong proficiency in computer navigation.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware and software.
• Track, document, and retrieve information in databases.

Skills

Customer service experience

Problem-solving skills

Multitasking ability

Technical support experience

Education

High school diploma or GED

Tools

PC systems knowledge

Job description

Employer Industry: Customer Service & Technical Support

Why consider this job opportunity

• Base salary up to $21.49/hour, plus performance-based incentives
• Paid training and opportunities for career advancement
• Work-from-home convenience with a flexible schedule
• Comprehensive benefits including medical, dental, and vision insurance
• DailyPay enrollment option to access pay early
• Supportive company culture with diversity, equity, and inclusion initiatives

Responsibilities

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services
• Deliver exceptional customer experiences with a positive attitude

Qualifications

• Minimum of 1 year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong problem-solving skills and ability to multitask
• Proficiency in computer navigation and knowledge of PC systems

Preferred Qualifications

• Experience in technical support
• Familiarity with iOS and/or MacOS or comparable technology
• Eagerness to learn new technologies
• A quiet, distraction-free home working environment

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

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