Technical Support

Birchwood Automotive Group; Winnipeg; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading automotive retailer in Manitoba seeks a Technical Support specialist to provide crucial hardware and software support across facilities. The successful candidate will manage IT/System issues, assist with user access in enterprise applications, and demonstrate a strong commitment to customer satisfaction. Essential qualifications include post-secondary education in IT and experience with Microsoft tools. A full benefits package and career development opportunities await.

Benefits

Competitive compensation with bonuses

Full benefits package including health coverage

RSP Matching program

Employee referral bonus program

Career development opportunities

Wellness program

Corporate discounts and group savings

Volunteer program

Company events

Qualifications

• Completed Post-Secondary education in IT or related field.
• Experience troubleshooting printing and networking issues.
• Valid Class 5 driver's license with clear drivers abstract.

Responsibilities

• Provide hardware and software installation and support to facilities.
• Investigate and address IT/System issues for all business units.
• Manage user access for enterprise applications.

Skills

Microsoft productivity tools

Troubleshooting printing and networking issues

Excellent problem-solving abilities

Understanding of networking principles

Customer satisfaction commitment

Comfortable leveraging technology

Education

Post-Secondary education in IT or related field

Tools

Windows 7 and higher

Microsoft Office 2010 and higher

Job description

Technical Support

Reporting Relationship: This position reports directly to the Director of IT & Information Security.

Job Summary

The Technical Support position plays an integral role in the proper maintenance, deployment, and procurement of Birchwood Automotive Group hardware and related items. The successful candidate will be responsible for providing day to day hardware and software installation and support to Birchwood automotive facilities regarding PC’s, laptops, printers, and other technologies. The Technical Support will be responsible for investigating and addressing IT/System issues for all Birchwood Business Units in multiple locations. In addition, this role is also responsible for user management of various enterprise applications, such as Active Directory, Dealer Management Systems, and various other applications requiring authentication.

Qualifications

• Completed Post-Secondary education in IT, or related field
• Experience and understanding of Microsoft productivity tools/Operating System experience including Windows 7 and higher, Microsoft Office 2010 and higher.
• Experience troubleshooting printing and networking issues including wireless technologies
• Positive attitude with a demonstrated commitment to customer satisfaction
• Understanding of Microsoft productivity tools, operating systems, and active directory
• Excellent problem-solving abilities with a common sense approach
• Exhibit an understanding of networking principles
• Proven ability to manage workload under time-sensitive deadlines
• Comfortable leveraging technology for most day to day functions
• Valid Class 5 driver's license, clear drivers abstract and own transportation to work are required

What Birchwood Can Offer You

• Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success
• Full benefits package including vacation time, company‑paid extended health, dental/vision coverage, and employee assistance – with flex plan options
• RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment
• Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus
• Career development opportunities & internal promotions
• Learning & development opportunities
• Wellness program
• Corporate discounts & group savings plan
• Volunteer program – Dollars for Doing
• Company events – Birchwood Bucks, Circle of Excellence, holiday parties

Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state‑of‑the‑art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: [e-mail]

Pay: To be discussed during interview process

Employment Type: Full Time

Department: Tech