Technical Specialist

Nokia Global; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global technology company is seeking a Technical Support Specialist in Canada responsible for IT service management related to Wireless LAN and CPPM. The role involves managing incidents, problems, and changes while ensuring reliable service operations for IT Wireless network services. Candidates should have a complete understanding of technical design, functionality, and connectivity quality for effective performance in network operations.

Qualifications

• Complete knowledge of technical design, functionality, configuration, performance, and quality of connectivity.
• Experience in IT service management handling incident management, problem management, change management.

Responsibilities

• Responsible for IT service management for Wireless LAN and CPPM.
• Ensure reliable service operation for IT Wireless network services.

Job description

The Technical Support Specialistis responsible for IT service management handling Incident management, problem management, change management for all IT network technologies related to Wireless LAN and CPPM with complete knowledge of technical design, functionality, configuration, performance and quality of connectivity. This is a position in network operations for enabling reliable service operation for IT Wireless network services.