Technical Business Architect

Navtech, Inc.; Waterloo; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

A leading technology firm in Waterloo, Canada is seeking a Technical Business Architect to optimize customer experiences and translate requirements for software development. You will gather complex business requirements, create technical documentation, and facilitate communication among various stakeholders. Ideal candidates have 6+ years in business analysis or architecture, preferably in aviation, and are adept at data-driven decision making and problem-solving.

Benefits

Flexible hours

Hybrid working environment (3 days in office)

Free parking

Competitive group benefits plan

Mental health support benefits

Employee stock ownership plan

Maternity & Paternity benefits

Qualifications

• 6+ years experience in senior Business Analysis, Business Architecture, and/or Customer management preferably in aviation domain.
• Strong ability to effectively communicate and collaborate with diverse stakeholders.
• Experience creating comprehensive technical documentation.

Responsibilities

• Gather and analyze complex business and operational requirements.
• Create and maintain robust technical documentation and blueprints.
• Serve as a liaison between customers, business stakeholders, and internal teams.

Skills

Requirements gathering

Business process optimization

Cross-functional collaboration

Strategic analysis

Data-driven decision making

Technical documentation

Root cause analysis

Education

Bachelor’s Degree in Computer Science or Information Technology Management

Tools

UML

AWS

.Net

C#

Databases

Job description

Join our Global Program Domain as a Technical Business Architect and play a pivotal role in optimizing our customer and product experiences. You'll be instrumental in understanding intricate business and operational issues, then translating them into actionable technical requirements for our software development teams. Collaborating across business portfolios, customer experience, and technical architecture, you'll champion customer needs, prioritize solutions, and ensure our systems consistently deliver value. This position involves close partnership with Program Directors to maintain clear and effective customer communication.

Main Responsibilities:

• Strategic Requirements Elicitation:Proactively gather and analyze complex business and operational requirements, with a keen focus on identifying customer pain points, systemic product issues, and areas for process optimization.
• Comprehensive Documentation & Blueprinting:Create and maintain robust technical documentation, including solution designs, customer operational procedures, and system blueprints in close collaboration with Enterprise Architects. This ensures a clear, shared understanding of technical vision and implementation.
• Cross-Functional Collaboration & Communication:Serve as a liaison between customers, business stakeholders (e.g., Portfolio, Customer Experience), and internal technical teams (e.g., Software Development, Enterprise Architecture). Facilitate clear, consistent, and effective communication to ensure alignment and successful solution delivery.
• Root Cause Analysis & Problem Solving:Conduct in-depth analysis to identify the root causes of systemic issues affecting product performance or customer experience. Develop and propose data-driven solutions that address the core problem, rather than just symptoms.
• Systems Thinking & Impact Analysis:Understand the intricate interconnectedness and interdependencies of components within complex systems. Identify leverage points for positive change and assess the potential impact of proposed solutions across the entire ecosystem.
• Business Process Optimization:Analyze existing business processes to identify inefficiencies and areas for improvement. Recommend and help implement optimized processes that enhance operational efficiency and customer satisfaction.
• Solution Prioritization & Road mapping:Collaborate with stakeholders to prioritize technical needs and contribute to solution road mapping, ensuring alignment with strategic business objectives.
• Stakeholder Management & Expectation Setting:Support the Program Director in managing stakeholder expectations throughout the project lifecycle ensuring transparency and addressing concerns proactively.
• Technical Discussions:Facilitate or participate in technical discussions and workshops with diverse teams to drive consensus on proposed solutions and architectural approaches.
• Data-Driven Decision Making:Utilize data and analytics to inform requirements gathering, root cause analysis, and solution validation.

Qualified Experience/Skills/Training:

Education:

• Bachelor’s Degree or equivalent in related fields such as Computer Science, or Information Technology Management.
• 6+ years experience in senior Business Analysis, Business Architecture, and/or Customer management preferably in aviation domain
• Experience in modeling business processes by using various tools and techniques (e.g. UML)

Experience:

• Significant experience in requirements gathering and elicitation for complex software development projects, particularly those addressing customer pain points and systemic product challenges.
• Proven track record of creating comprehensive and clear technical documentation, including solution designs, operational procedures, and system blueprints, in collaboration with Enterprise Architects.
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholders (e.g., customers, portfolio, customer experience, software development, enterprise architecture).
• A strong history of challenging assumptions, critically evaluating information, and considering multiple perspectives to arrive at optimal solutions.
• Extensive experience in conducting root cause analysis for intricate systemic issues, leading to effective solutions.
• Solid understanding and practical application of business process management principles, with the ability to identify inefficiencies and propose improvements.
• Proficient in translating complex customer technical needs into actionable requirements and engaging relevant stakeholders for successful resolution.
• Deep understanding of the interconnectedness and interdependencies of components within large scale systems, enabling effective problem solving for complex customer and product issues.
• Active participation in discussions within matrixed organizations, contributing to strategic vision and problem solving approaches.

Knowledge, Skills, Demonstrated Capabilities & Competencies:

• Clear and concise writing demonstrating ability to simplify complex information by breaking down technical concepts and processes into understandable language for diverse audiences
• Create visual communication utilizing diagramming tools as needed eg architecture diagrams, flow charts, data models to illustrate concepts and relationships
• Documentation management
• Collaboration and Feedback
• Attention to detail and accuracy
• Airline domain knowledge preferred. Ability to understand current architecture blueprint of the impacted products and work with the teams on suggesting modifications as required

Communication Skills:

• Written and spoken English fluency required. French fluency is considered an asset.
• Technical Systems Proficiency:
• Working knowledge and exposure to AWS, .Net, C#, Databases, Transfer protocols

Travel Required:

• 20% Domestic and International

Located in the heart of University of Waterloo’s David Johnston Research + Technology Park, NAVBLUE is close to shops, restaurants, gyms, daycare, and many other amenities, and only 10 minutes away from Hwy 85. The modern design of our suite on the second floor of the Accelerator Centre draws its inspiration from airport terminals, and features bright, open workstations, rather than boxed-in cubicles. As part of our family, you will enjoy:

• Being part of Airbus Network
• Flexible hours
• Hybrid working environment (3 days in office)
• Free parking
• Vacation Days (15 - 25)
• Professional Development Day
• Christmas shut down
• Summer core hours
• Strong work-life balance
• Casual dress code
• Competitive group benefits plan
• Strong focus on mental health support benefits
• 5 Sick Days
• 2 Personal Days
• RRSP matching program
• Life Insurance
• Employee stock ownership plan
• Maternity & Paternity benefits
• Referral program
• Rewards and Recognition program
• Training and Development Support
• Monthly Lunch and Learns
• Fitness & Wellness reimbursement
• An active social committee
• Game room, including a flight simulator!
• Lunch hour sporting activities (hockey, soccer, volleyball etc.) with a shower on site
• Active Inclusion & Diversity Committee
• And much more!

Not to mention, the aviation industry’s ongoing digital transformation means we must continually innovate and rise to the many challenges faced by our geographically diverse customers. We are always looking for creative ways to improve our processes and technologies to be a leader in the highly competitive aviation market.

Selection and Hiring Commitment

We thank all applicants for applying. Only selected applicants will be contacted.

Navblue is committed to creating an environment and a culture where everyone feels like they belong no matter who they are or where they are from. We are committed to providing equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job. We do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, record of offences, and basis of disability or any protected class. Accommodations will be available on request for candidates throughout the entire recruitment and selection process.

About Us:

NAVBLUE, an Airbus Company, is a leading global provider of flight operations solutions, including aeronautical charts, navigation data solutions, flight planning, aircraft performance software (take-off/landing, weight and balance), and crew planning solutions.You’ll be able to shape the future of the digital aviation industry by working on several of the best in the industry flagship products enabling pilots, dispatchers, flight engineers and other aviation personnel on a daily basis to deliver safe, efficient, and reliable flight operations all over the world. You’ll have the opportunity to support millions of flights each year and help NAVBLUE customers maximize efficiency, reduce costs, ensure compliance with complex national and international safety regulations, and effectively deliver their services.

You’ll join a team with a focus on digital and collaborative innovation that is passionate and customer-focused. Over the last few years, Airbus has been supportive of various initiatives such as Going Digital, Performance Based Navigation Services, Air Traffic Management Modernization Programs, FlySmart on iOS and other digital projects related to new aircraft technologies; the launch of NAVBLUE was therefore a natural step to further develop its Flight Operations and Air Traffic Management Portfolio.

Airbus and all subsidiaries, including NAVBLUE are proud to have been recognized as a Global Top Employer for 2025 . Based on eight criteria: physical workplace, work atmosphere and social, health financial and family benefits, vacation and time off, employee communication, performance manager, training and skills development and community involvement. It was determined that we offer some of the most progressive and forward-thinking programs within the area. This achievement reflects our commitment to nurturing and empowering our people to reach their full potential. We’re grateful to our people, whose dedication and collaboration make this possible.

NAVBLUE is a fully owned subsidiary of Services by Airbus, fueled by the agility of Airbus ProSky and Navtech (acquired in 2016), and the pioneering spirit of Airbus, NAVBLUE was created in July 2016 with one mission: lead aviation into the digital age.

NAVBLUE is based in Hersham (UK), Toulouse (France), Waterloo, ON (Canada), Bangkok (Thailand), Malmö (Sweden), Gda ń sk (Poland), and Bengaluru (India) with other offices all around the world.