technical architect - software

Bell Canada; Montreal; Hybrid; CAD 125,000 - 150,000; Full time

Job summary

A leading telecommunications provider is seeking a Senior Technical Architect for their AI Contact Center team. The role involves designing contact centre solutions, overseeing delivery, and collaborating with various teams. Candidates should have knowledge of the Genesys Cloud solution, experience in AI-focused solutions, and strong customer skills. The position is hybrid, requiring at least three days a week in the Mississauga office, with competitive hourly rates ranging from $33.46 to $84.62.

Qualifications

• Solid knowledge of the Genesys Cloud solution and its AI modules.
• Cloud solution delivery experience (Amazon Connect, Twilio, Google) is an asset.
• Security Clearance for Federal Government.

Responsibilities

• Design and document contact centre solutions.
• Oversee delivery of contact centre solutions including NLP/NLU.
• Lead and participate in functional/technical analysis.

Skills

Knowledge of Genesys Cloud solution

Experience in solutions design related to AI

Strong customer skills

Programming language knowledge

Bilingual (English & French)

Education

Computer Science or Engineering background

Tools

Amazon Connect

Twilio

Google Cloud

Job description

Title posted on CareerBeacon - Senior Technical Architect(AI Contact Center)

Posted on December 25, 2025 by Employer details Bell Canada

Bell Canada is dedicated to advancing how Canadians connect with each other and the world. We provide customers and businesses with the best network technologies and innovative digital solutions, delivering seamless customer experiences.

Responsibilities

• Design and document contact centre solutions, including integration to industry known products such as Genesys, NICE, AWS and/or Google.
• Oversee delivery of contact centre solutions (CCaaS) including NLP/NLU, Conversational Robots (AI chat/voice bots), WFM, WFO and Self Service IVR with call‑routing technologies.
• Support development and integration teams in the delivery model, including solution sizing, configuration and integration of contact centre solutions.
• Lead and participate in functional/technical analysis, produce feasibility and effort estimates, and collaborate closely with Sales and Project Management teams.
• Plan solution delivery steps, deployment phases, quality assurance guidelines and identify delivery team members.

Qualifications

• Solid knowledge of the Genesys Cloud solution and its AI modules.
• Experience in solutions design related to artificial intelligence (AI) focused on contact centres.
• Knowledge of different modes of AI resource utilization (private/public endpoint) and their financial and operational impacts.
• Cloud solution delivery experience (Amazon Connect, Twilio, Google) is an asset.
• Strong customer skills, ability to work directly with customers.
• Programming language knowledge is an asset.
• Computer Science or Engineering background.
• Database systems, data lakes and data warehouses experience.
• English & French, spoken and written.
• Security Clearance for Federal Government.

Location

Mississauga, Ontario, Canada (Hybrid – report to Bell office at least 3 days per week). Other locations: Toronto, Quebec (Montreal).

Compensation

Salary $33.46 to $84.62 hourly.

Application Deadline

11/21/2025.

Advertised until

2026-01-24