Technical and Training Lead – Recalibration - Belron Canada

Belron Canada; Montreal; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading automotive services company in Montreal is seeking a Technical Lead for Recalibration to master and optimize the recalibration processes. Responsibilities include collaborating across teams, developing training programs, and resolving issues to enhance customer satisfaction. Candidates should possess 6-12 years of technical experience, excellent communication skills, and be bilingual (French/English). This position offers a chance to grow within a dynamic team focused on continuous improvement.

Qualifications

• 6 to 12 years of experience in a relevant technical or operational role.
• Strong analytical and synthesis skills.
• Quick learner with a strong aptitude for understanding and working with technology.

Responsibilities

• Act as internal expert on tool capabilities for recalibrations.
• Support continuous improvement of recalibration services.
• Collaborate across the company to optimize workflows.

Skills

Bilingual (French/English)

Excellent written and verbal communication skills

Strong leadership, training, and influencing abilities

Detail-oriented, proactive, and autonomous

Strong problem-solving abilities

Tools

Microsoft Office Suite (PowerPoint, Excel, Word)

Job description

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

As a Technical Lead, Recalibration, you will be responsible for mastering the recalibration process approved by Belron, while understanding our current capabilities (equipment and required skills) and future needs to successfully carry out all recalibrations.

Responsibilities

• You will be Belron Canada's internal expert on tool capabilities, helping to define the skills and knowledge required for our technicians performing recalibrations, and establishing troubleshooting steps in case of issues that prevent successful recalibrations.
• This person will work closely with the camera recalibration coordinator to support continuous improvement of recalibration services and develop best practices.
• This person needs to collaborate across the company, including with the vehicle glass repair and replacement technical lead and technical trainers, to create new solutions and optimize workflows to contribute to successful recalibrations while enhancing the customer experience.
• This person will also participate in resolving recalibration issues reported by customers and collaborate with the business to prevent recurrence of such problems.
• This person will develop and implement training programs related to equipment, tools, and emerging technologies.
• This person is responsible for working on various special projects, including the development and implementation of those initiatives.

Requirements

• 6 to 12 years of experience in a relevant technical or operational role
• Bilingual (French/English), both spoken and written
• Excellent written and verbal communication skills
• Strong leadership, training, and influencing abilities
• Intermediate-level proficiency in Microsoft Office Suite (PowerPoint, Excel, Word)
• Excellent organizational and priority management skills
• Detail-oriented, proactive, and autonomous
• Strong analytical and synthesis skills
• Quick learner with a strong aptitude for understanding and working with technology
• Adaptability to technological changes
• Strong problem-solving abilities
• Ability to document and simplify processes effectively

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!