Technical Account Manager

Plotly; Remote; CAD 80,000 - 110,000; Full time

Job summary

A leading data analytics company in Canada seeks a Technical Account Manager to work closely with enterprise customers, guiding them in maximizing the utilization of Plotly products. This role will focus on building strong relationships, advising on best practices, and driving customer retention through effective communication and understanding of client needs. Candidates should bring a background in technical customer-facing roles, along with strong communication skills and a passion for data analytics. Join a collaborative team that values diverse perspectives and innovation.

Benefits

Generous PTO

Parental leave top-up program

Stock options for full-time employees

Qualifications

• Prior experience in a technical customer facing role like Sales Engineering or Support.
• Ability to manage competing priorities across multiple customers.
• Executive presence in communicating with technical and business stakeholders.

Responsibilities

• Work closely with customers to understand their business needs.
• Advise customers on best practices and product capabilities.
• Drive customer retention and expansion by demonstrating value.

Skills

Technical customer facing experience

Strong written and verbal communication skills

Understanding of data science and analytics

Job description

Have you ever wanted to create tools that empower people to tell better stories with data? At Plotly, that’s what we’re all about! We combine cutting‑edge technology with a collaborative environment to help data scientists, engineers, and analysts across the world achieve their goals.

As part of our Technical Account Management team, you’ll join a group of exceptional technical experts who love solving tough problems, pushing the boundaries of what’s possible, and making data analytics more accessible for everyone.

Your Role in the Plotly Story

As a Technical Account Manager, As a member of the Sales organization, you will be the primary point of contact for a group of enterprise customers. You will work cross functionally with Customer Success, Product and the Account Executive team to ensure our customers are maximizing the value of Plotly/Dash Enterprise.

As our business grows and we support more and more customers, the TAM team will drive major changes in how we work with customers and how we use our customer data to develop successful, repeatable processes and drive strong customer retention.

Your Responsibilities

• Work closely with customers to understand their business needs and guide their usage of Plotly products
• Take ownership of relationships with key customers – this includes enablement, implementation, user adoption, infrastructure needs, and more
• Fill the gaps between product features and customer needs – through design advice, tool recommendations, hands‑on coding, or whatever else is necessary
• Drive customer retention and expansion by leading customers to successful, sustainable outcomes and demonstrating value to stakeholders at all levels
• Advise customers on best practices, product capabilities, and product roadmap
• Connect customers with important Plotly resources (e.g. support, product, services)
• Develop and manage customer profiles and metrics
• Work with our Product team to understand and address customer needs, pain points, and other feedback

What You Bring to the Team

• Prior experience in a technical customer facing role (Sales Engineering, Support, Customer Success, Sales etc.)
• Demonstrated ability to manage competing priorities across a portfolio of customers
• Strong written and verbal communication skills
• Executive presence and confidence in communicating with technical, business, and executive (including VP & C-level) stakeholders
• Strong understanding of data science, analytics, and or software development workflows
• Passion for data analytics and creativity in guiding customers to successful outcomes
• Ability to travel for customer on‑sites

At Plotly, we believe diverse perspectives drive innovation. If this role excites you, but you don’t meet every requirement, we still encourage you to apply. We’d love to learn how your unique skills could make an impact!

What you can expect from us:

• Generous PTO
• Parental leave top‑up program

Growth & Future

• Stock options for all full‑time employees

Unleash your creativity and shape the future of data analytics!

Founded by innovators and driven by our community of users and customers, we eagerly tackle every challenge, from crafting state‑of‑the‑art UI for seamless data interaction to optimizing our graphing libraries and services for highly reliable performance. Our journey has only begun!

We are a tight‑knitted and quickly growing team where each member can make an immediate, meaningful impact. We take on complex problems, work hard, and are firm believers in the open‑source mission. At Plotly, you'll work alongside a diverse team of first‑class engineers, developers, scientists, and builders that challenge the status quo and set a high bar. We encourage each member of our team to explore and expand their skill sets continually, and to approach every problem with curiosity and an open mind. Together, we make it possible for people everywhere to share data and insights that make real impacts in business and around the world.

Plotly is an equal‑opportunity employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. If you require any accommodations, please let us know during the application process.

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