TechEdge Service Coordinator

Patterson Companies; Halifax; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading service organization in Halifax is seeking a Service Coordinator responsible for dispatching and scheduling service requests. Candidates should have a high school diploma, customer service experience, and strong organizational and communication skills. Proficiency with Microsoft Office and familiarity with SAP is a plus. This role requires managing service orders effectively to ensure efficient delivery of services.

Qualifications

• High school diploma or relevant experience required.
• 1-3 years experience in dispatching preferred.
• Excellent verbal/phone communication and organizational skills.

Responsibilities

• Triage all calls and inquiries from customers.
• Assign and schedule service requests.
• Monitor service orders assigned to technicians.

Skills

Customer service experience

Organizational skills

Multitasking skills

Excellent communication skills in English

Proficiency in French

Knowledge of SAP software

Education

High school diploma

Tools

Microsoft Office Suite 365

Job description

Overview

Job Summary

The Service Coordinator will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. This role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.

Responsibilities

• Actively triage all calls and inquiries from customers.
• Assigns and schedules service requests from clients or company personnel.
• Manages resources efficiently and effectively for all scheduled services.
• Monitors service orders assigned to technicians.
• Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).
• Reconciles various CRM reports on a monthly basis.
• Maintains parts and rental equipment inventory.
• Process returned merchandise and warranty claims.
• Works closely with the Branch Procurement Specialist(s) with resource and project planning.
• Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
• Performs other duties as assigned.

Qualifications

• High school diploma or any other relevant experience.
• Previous customer service experience is required, along with excellent verbal / phone communication and organizational skills.
• Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• 1-3 years' experience in dispatching.
• Previous working experience with project or resource coordination.
• Bookkeeping / accounting experience preferred.
• Mastering Microsoft Office Suite 365.
• Excellent communication skills, both written and verbal, in English.
• Proficiency in written and verbal French is an asset.
• Knowledge of SAP software is an asset.
• Knowledge of the dental industry is an asset.