Tech Support & Customer Care Specialist

MCI; Edwardsville; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading Business Process Outsourcing company is seeking a Technical Support Representative in Nova Scotia. This entry-level role involves handling customer inquiries, providing excellent service, and troubleshooting issues. Applicants should possess strong communication and organizational skills, along with a high school diploma. The position offers paid training and a supportive work environment, focusing on team collaboration and personal growth.

Benefits

Paid Time Off

Health Benefits

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Casual Dress Code

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words a minute).
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• Strong team orientation and customer focus.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Ensure first call resolution through problem solving and effective call handling.
• Research systems to find missing information.
• Accurately document and process customer claims.

Skills

Excellent communication skills

Customer service oriented

Problem-solving skills

Organizational skills

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

A leading Business Process Outsourcing company is seeking a Technical Support Representative in Nova Scotia. This entry-level role involves handling customer inquiries, providing excellent service, and troubleshooting issues. Applicants should possess strong communication and organizational skills, along with a high school diploma. The position offers paid training and a supportive work environment, focusing on team collaboration and personal growth.